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Concierge Supervisor

Apply now Position: Concierge Supervisor ( Full time # 539042)

Property / Office: Mandarin Oriental, Singapore

Location: Singapore

Responsibilities:

Ensure that GSAs/GSEs/HSEs attend to guest’s travel and transport requests accordingly

Provide Concierge- related trainings to Concierge/Baggage & Front Office Team

Oversee the whole Concierge Team in the absence of the Assistant Concierge Manager/Concierge Manager

Ensure that colleagues are well- groomed and arrives for daily duty promptly

Coordinates with third-party vendors when necessary

Do outside errands / taking of guests to destinations (eg clinic /shops etc) Well informed on all activities within and outside the hotel

Manages and ensure that the front driveway is free of traffic congestion and car valet services are of highest standard

Supervise the Baggage and Doormen Team in ensuring that proper arrival and departure standards are provided to all guests and that VIP guests are assisted

Maintain complete and readily accessible files and records necessary for effective operations and future references

Participate and be actively involved in Les Clefs d’Or activities to ensure good connections and network of information are maintained and enhanced

Update and disseminate information about the Arts, Culture & Entertainment activities, shopping and places of interest in Singapore so as to provide guests with accurate information and capability in securing tickets or admission for guests to these activities

Address special guest preferences and ensure this information is communicated to be recorded in guest history profiles

Advertised: Singapore Standard Time 15 Apr 2024 Applications close:

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