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Job Category

Sales

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Description

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work for six years running. The growth, innovation, and Aloha spirit of Salesforce are inspired by our incredible employees who grow with delivering success for our customers while also finding time to give back through our 1/1/1 model, which demonstrates 1% of our time, equity, and product to improve communities around the world.

The role

We seek a highly motivated Principle Solutions Engineer for our NGO and UN business with proven expertise in Salesforce Customer Success Platform and Industry applications.

In collaboration with our sales executives, your role will be to understand our customer’s business needs and challenges, and from that, build value-based demonstrations / use cases /proof of concepts (POCs) and deliver these, showcasing just how our Salesforce Industries Insurance applications can help to overcome obstacles and achieve their goals.

As such, you are the trusted advisor to our customers while aiding the customer’s transformational journey and you feel comfortable communicating solutions around systems architecture to rooms of enterprise architects, as well as you are explaining the business value to Business owners, stakeholders and C-level Execs.

Responsibilities

• Coordinate and own the entire solution cycle including discovery, building vision, responding to RFx’s, building and delivering product demonstrations.

• Write responses to RFx’s, sales and architecture presentations

• Understand and clearly articulate the benefits of the full Salesforce platform & clouds to customers at all levels, like IT Staff, Architects, Business users, managers and CxO-level executives.

• Ability to translate strategies and problems into business solutions.

• To develop and deliver innovative custom solutions, including solution concepts to key decision-makers to address their business issues and needs showing business value

• Build and manage relationships Industry experience, incorporating and developing a point of view based on Salesforce’s solutions.

• Display initiative, self-motivation and deliver high-quality results along with meeting all expectations for both internal and external customers.

• Drive & support building communities of practice and help deliver events within the customer community.

• Contribute to building a positive, can-do, high-performance culture

• Present compelling Salesforce & partner solutions while supporting relationships with customers and partners.

• Have a strong interest in growing your career and participating in our internal training programs and mentorship initiatives.

• Travel to customer sites primarily in EMEA, occasionally East Coast US.

What we look for in you (requirements)

• Customer Communication: A deep understanding of the unique, complex business requirements of customers within the United Nations/Big International NGO sector and translating/communicating those needs into a compelling vision and roadmap in a language they can understand.

• Knowing your business: Industry experience in the impact sector. (read: Understanding of program & portfolio management, grants management, fundraising & public engagement, fund accounting, payment gateways, ...)

• Project Management: Project and orchestration skills to lead sophisticated multi-disciplinary pre-sales engagements.

• Value Selling: Ability to support & deliver customer engagements from executive briefings through to multi-day events.

• Customer Communication: Proven collaboration skills within geographically dispersed Salesforce & Customer teams with a deep understanding of cultural nuance.

• Value Selling: Excellent oral, written, presentation, interpersonal communication and relationship skills as well as the ability to explain ideas and engage with your audience

• Risk Mitigation: Ability to work as part of a team and being inquisitive, practical and passionate about technology and sharing knowledge.

• Working within a fast-paced sales environment driven by customer schedules.

• Solutioning: Direct experience with SaaS software such as Salesforce.com, Netsuite, Workday, Service-Now etc. 

• Risk Mitigation: Understanding how the wider customer environment and architecture works with proposed solutions and addressing customer risks and concerns.

• Solutioning: 7+ years experience in Pre-sales environments or 5+ years or a technical leadership role in a CRM or ERP vendor or partner. 

• Solutioning: Demonstrated understanding of Data, Analytics and AI.

• Willingness to travel in EMEA and occasionally globally.

• Right to work in Switzerland/Schengen/UK + Fluency in English required.

 

Technical Skills

• Demonstrable experience in Cloud Computing, CRM, Data and AI.

• Experience in Low-Code or Programming language knowledge is preferred.

• Knowledge of structured data interchange formats including JSON and XML.

• Experience in Web services integration SOAP, REST, OAuth.

• Web language knowledge (e.g. HTML, CSS, JavaScript, JQuery).

• Project management skills (certification preferred)

• Salesforce certification to ADM201 and DEV401 or equivalent from other vendors. 

Preferred Skills

• As the role requires an understanding of our customers' business transformation process, Consulting experience and/or a MBA/Strategy/Change/Business qualification is preferred.

 

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com .

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce .

Salesforce welcomes all.