Your mission will be to ensure and deliver exceptional customer service, by proposing solutions to business and technical challenges, and together with the IT team, to provide a secure, reliable, and responsive service level, with strong emphasis and commitment towards continuous improvement.

WHAT YOU WILL DO IN YOUR ROLE

Provide IT support to users & act as local IT liaison

• Coordinate the IT local service delivery in accordance with Group IT SLA’s.
• Develop, implement, and support strategy, group policies and procedures, in accordance with the IT Area Leader/Manager.
• Ensure all IT services are delivered in a professional and effective manner.
• Provide technical advice and guidance to all level of stakeholders.
• Assist with troubleshooting systems/infrastructure and computer root cause analysis by working with other technical services team members.
• Installs, configures, tests, maintains, monitors, and troubleshoots associated end-user workstation hardware, software, networking software product and other IT equipment.
• Documents solutions and builds accurate knowledge bases, including maintaining IT asset inventory.
• Act as backup for server and network administration.
• Management of the IT infrastructure life cycle.

Manage IT Projects

• Business needs analysis, solution study and proposal, implementation, users training and documentation creation.

Cybersecurity

• Optimize and maintain company security at all times and keep systems up to date, in accordance with group requirements.

THE EXPERIENCE AND SKILLS YOU WILL BRING

• Bachelor’s degree in information technology.
• 7 years of experience as Support Technician.
• Extensive knowledge of server, computer hardware and software.
• Extensive knowledge of administration and deployment of Microsoft systems and software: Server, Client, AD, WSUS, Office 365.
• Extensive knowledge of in management of the VMware virtualization environment: vSphere, Esxi, VM settings.
• Proven experience in Windows Server 2012 - 2022 as well as Microsoft o365 Administration.
• Good understanding of network infrastructure, servers, and databases.

WHAT WILL PUT YOU AHEAD

• Fluent English and French (spoken and written).
• Well-organised, autonomous, responsible as you will have minimal supervision.
• Strong communication skills.
• Ability to build and maintain positive relationships with stakeholders.
• High levels of personal and professional integrity, high levels of discretion and awareness of data protection.
• Proactive, flexible and with a service mindset.
• Strong analytical and problem-solving skills.
• Willingness to travel occasionally.