About us

As a leading sustainable private bank, we offer dynamic and personalized services in investment advisory and asset management for private and institutional clients. Our success depends on the enthusiasm and commitment of our employees and we value each person with their unique technical expertise, professional qualifications and social skills.

We are successfully operating for more than 180 years across 27 locations worldwide and offer our employees the chance to be a part of our success. Our employees are our most valuable asset, we are proud of our unique culture that fosters entrepreneurship and is fueled by a high team spirit and the positive attitude of each individual. Join our international team and be part of the next chapter of the J. Safra Sarasin Group. 

Your role

As Senior IT Service Owner at Bank J. Safra Sarasin you are part of our IT Group Services team and responsible for critical IT services driving Service Management, Service Operation, Change Management and Application Support.

Your responsibilities

•  Understand the business objectives and designing IT services that align with these goals
• Ensure and maintain the IT service catalogue and service documentation
• Manage, monitor and report service level agreements and performance Identify and implement continuous service improvements through automation, process improvement as per ITIL practices
• Liaise and communicate with all stakeholders
• Ensure and coordinate the incident, problem and change management processes
• Assess and mitigate service risks and respond to risk related matters such as audits, access rights controls and risk assessments
• Administrate software support and maintenance contracts

Your profile

• University degree in Information technology, computer science , business administration or other related fields or completed apprenticeship or similar banking education
• Proven ability and experience in IT Service Management
• Knowledge in ITIL practices
• Strong analytical and problem solving skills as well as ability to weigh problems and set priorities
• Ability to perform multiple tasks in parallel at the same at a high level of quality
• Excellent interpersonal and communication skills
• Fluency in English, fluency in German and / or French is a plus 

Agencies, please contact our Human Resources department E-Mail schreiben to submit profiles.

Please note that if you submit your application, Bank J. Safra Sarasin Ltd will process your personal data for the purpose of the hiring and employment process. For further information, please read the Data Privacy Statement for applicants available on the Bank's website  here . By submitting your application, you then confirm your understanding and acceptance of the above.