Mindpearl AG

We were one of the first outsource contact centre providers to adopt and deliver a true ‘follow-the-sun’ business model. Since 1999, we can attest that it works. The ‘follow-the-sun ‘business model supports clients with multilingual and extended operation hour service requirements through a balanced use of our global sites. We route customer contacts to different geographies and time zones effortlessly. We use a virtual Avaya call centre infrastructure between our sites, supported by a global MPLS network. The benefits to our clients is 24/7 coverage, cost efficiencies, higher agent occupancy and business continuity.