Technical Support Manager - Building Products 80-100%

Together with our customers, we combine the real and digital worlds. 

Siemens is a leading technology company (employing around 6,000 people in Switzerland / 320,000 globally). We provide pioneering solutions for the building technology, energy, mobility, healthcare, and industry sectors. 

Join our team as a Technical Support Manager (Automation and Connected Devices) and oversee a dedicated group of specialized technical experts. In this senior role, you'll guide and mentor your team to deliver top-notch technical support and exceptional customer service, driving a customer-centric culture. Lead by example and foster a positive, collaborative, and continuously learning environment. Implement innovative programs to boost employee mindset and efficiency through service automation strategies.

Would you also like to actively shape the future and make a positive impact? Then you’ve come to the right place!

Your new responsibilities

• Team leadership: Manage and mentor a large team of L2 and L3 technical support specialists, ensuring high standards of customer service


• Customer-centric culture: Cultivate a customer-first approach within the team, focusing on customer delight in every action


• Service automation: Develop and implement strategies to automate support processes for improved efficiency


• Issue resolution: Oversee the resolution of complex technical issues and collaborate with cross-functional teams to prevent future issues


• Customer communication: Maintain effective communication with customers regarding issue resolutions and product updates


• Cross-department collaboration: Work with sales, product management/development, and quality assurance teams to ensure a seamless customer experience


• Product expertise: Build and maintain deep knowledge of Siemens Comfort Building Products and associated technologies


• Performance Monitoring & Improvement: Track and analyze KPIs to meet performance targets and identify areas for process improvement


• Agile and continuous improvement culture: Foster agile operations and continuous improvement culture of tech support processes to enhance efficiency


• Budget & Entrepreneurial Management: Efficiently manage the technical support budget and drive the development of a paid service offering

Your talents and experience

• Bachelor's degree in a relevant technical field


• Proven experience in technical support, with at least 5 years in a leadership role


• Good knowledge of Siemens Building Products or similar industry products is a plus


• Strong project management and organizational skills


• Excellent communication skills, with the ability to convey technical information in a clear and understandable manner


• Strong collaboration and relationship-building abilities


• Effective problem-solving and adaptability in a dynamic environment


• Exceptional written and oral communication skills in English. German is an asset

Employee benefits 

• 2–3 days per week of mobile working is standard


• Mobility allowance 


• Varied further training opportunities


• Access to employee share programs 


• Further information about employee benefits can be found here 

What it’s like working at Siemens
We place significant emphasis on fostering an inclusive and flexible working culture that encourages everyone to be their authentic selves. Equal opportunities and diversity are important to us and contribute to an enriching corporate culture. We actively embrace mobile working to provide every colleague with more autonomy and the chance to achieve a good work-life balance. Learn more here

Frequently asked questions and contact information 
Here you will find a collection of frequently asked questions and a way to contact us directly. 

I look forward to receiving your application!

Marie
Senior Talent Acquisition Partner

Information for recruitment agencies: Siemens is not accepting applications from recruitment agencies for this position. Thank you for your understanding.