Service Delivery Head for Credit Management

Service Delivery Head for Credit Management

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The Service Delivery Head (SDM) for Credit Management plays a pivotal role in leading and developing the team that is responsible for conducting credit assessments as well as setting appropriate credit limits for customers. In addition, the SDM for Credit Management serves as the primary contact for addressing critical issues and potential escalations pertaining to credit management tasks. This role requires a proactive approach in managing and mitigating risks associated with credit evaluation.... Lee mas

Team Leadership

Lead and develop the credit management team to ensure optimal performance

Foster a collaborative and high-performance culture within the tea

Credit Risk Managemen

Oversee all credit management activities, including credit risk assessments, credit limit reviews and approvals as well as customer evaluations

Take credit decisions and approve credit limits in the system

Implement best practices and ensure compliance with credit policies and procedures to ensure efficient operations

Identify, assess, and mitigate potential risks associated with credit evaluations

Develop strategies to minimize credit-related losses and exposureStay updated on industry trends and regulatory changes impacting credit risk management

Preparation of payment term applications

Support business during negotiation on specific payment terms requests from customers and check financial clauses / invoicing requirements

Escalation Management

Act as the primary point of contact for critical issues and potential escalations related to credit risk matters

Collaborate with cross-functional teams to address and resolve escalated matters promptly

Continuous Improvement

Drive continuous improvement initiatives to enhance the effectiveness and efficiency of credit management processes

Implement technological solutions and innovations to streamline credit-related workflows

Compliance and Regulatory Adherence

Ensure that the credit management team operates in strict compliance with relevant laws, regulations, and industry standards

Stay informed about changes in compliance requirements and update policies accordingly... Lee mas

More than 7 years of working experience in a Credit Management function, preferably in an international environment, and demonstrated leadership experience

Master’s degree in Finance, Business Administration, Accounting or similar

Excellent English skills in spoken and written form

Knowledge of Dun & Bradstreet (D&B) methodology and SAP FSCM is beneficial

Strong capability to analyze financial data and interpret financial statements, knowledge of credit risk, balance sheet analysis, financial exposure, credit research systems and procedures, credit scoring systems, and Microsoft Office Suite

Outstanding analytical skills and solution-oriented approach

Conclusive and economical thinking

Self-running and ability to work in a team environment

Continuous improvement of processes, structures, tools

Strong IT skills (e.g. PowerBI, RPA platforms, SAP FSCM) and the drive to digitalize or automate processes

Excellent verbal and written communication skills for dealing with customers, staff, and other stakeholders

Ability to make and execute tough decisions while balancing risk and profitability

Proven leadership and team management skills to lead the credit team effectively... Lee mas

Service Delivery Head for Credit Management

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