Sales Director SME - Region East

Mission:

The Sales Director SME - Region East, within the Business Division, is responsible for achieving the sales targets of his team (and him/herself) and within his/her customer segment, in line with Salt values and objectives.

He/She manages the Direct Sales Force (Key Account Managers & Account Manager) and ensures the availability of appropriate sales skills and sales infrastructure to achieve the above targets.

Key Tasks and Activities:

• Manage and drive the own sales pipeline and deliver the personally assigned sales targets related to the position (acquisition, retention, ARPU)
• Manage and drive the sales pipeline and deliver the team sales targets (acquisition, retention, ARPU)
• Very close and weekly monitoring of actual vs planned sales performance (acquisition, development & retention) and initiate corrective actions if appropriate
• Weekly sales pipeline review with the team to drive the direct sales force team and to support the team with the right strategy to win the customer as well as to support escalations and deal closer
• Ensure reasonable customer satisfaction in function of the customer’s lifetime value
• Establish a strong relational network within the business community, in particular with local partners and associations
• Assume overall people management responsibility for the Direct Sales Force (recruitment support, career planning, organisational development, team spirit, ..)
• review performance targets of the Direct Sales Force within the guidelines of the Business department
• Organise training required to maintain and improve sales skills (product knowledge, sales techniques, ..) in collaboration with the internal and external training providers
• Enforce the cooperation with Marketing, Product, Care and support teams on one side and the direct sales force team on the other side
• Establish and enforce "best practice" approach throughout the entire Direct Sales Force (sales planning & forecasting, contact documentation, sales funnel, ..)
• Assist and coach the Direct Sales Force in dealing with complex and critical customer relations issues
• Provide feedback about needs & expectations of business customers and opportunities for new marketing initiatives to relevant Salt entities (e.g. Business Marketing, Products & Services, indirect channel management, ..)
• Collaborate with Business Marketing to develop attractive promotional activities and ensure smooth and effective implementation by the Direct Sales Force (e.g. mailings, regional fairs, customer training, ..)
• Drive the implementation of appropriate infrastructure (processes, systems, ..) to serve business customers efficiently
• Establish a strong relational network within the Business department and with other Salt entities dealing with business customers

The incumbent is expected to:

• autonomously organise his tasks and those of his team in such a way that reasonable quality expectations are met in line with Salt values and policies.
• use the company reports to communicate results and tools to steer the team.
• report progress and issues during weekly meetings with his supervisor

The Sales Director SME has full decision power in functional and segment domain of responsibility (within budget and in line with strategy and objectives of Business sales department). He is expected to propose improvement suggestions and new opportunities whose implementation however will be subject to prior approval of Business management.

As member of the Business management team, he participates at the decision-making of the Business department.

The incumbent will report to the Chief Business Officer and manages a team of 10-20 people.

Required Skills and Behaviours

• Challenging : Do not accept the status quo but seek continued process improvements.
• Commitment to Excellence : Have passion for succeeding in assigned tasks and to produce work of the highest quality even under pressure. Is responsible and can be relied upon.
• Communication : Communicate effectively verbally, in writing or via presentation by putting information accurately, concisely and in a timely manner. Know when to abstract complex information and describe in terms meaningful and relevant to audience.
• Customer Orientation : Is focused on what is best for the customer, always lets customers needs, consistent with business profitability, drive actions and decisions.
• Flexibility : Being mentally flexible, to adjust to new information with ease and able to handle multiple tasks.
• Independent : Able to work under minimal supervision by demonstrating an organizational perspective.
• Leadership : Empowers subordinates by assigning them responsibility and authority by being aware of team members strengths and limitations. Provides open, accurate and actionable feedback and coaching to employees.
• Planning & Organization : Approach tasks in an organized and professional way and able to determine the best approach and the time required to carry it out. Deliver on time and work equally effectively on multiple tasks when necessary.
• Relationships : Develop and maintain a cooperative, effective working relationship with all levels in the organization and with customers based on mutual respect, trust and professional competence
• Selling & Negotiation : Can communicate with others to come up with a course of action or proposal which meets the needs and objectives of the customer / all parties involved / the situation and the individuals involved.
• Teamwork : Demonstrates a strong desire to see the team achieve its agreed goals. Prepared to support team members and team decisions at expense of own goals.
• Fluent in English and German, French a big plus

What we offer:

• Interesting and diverse field of activity in a dynamic organization with a flat hierarchy structure and short decision-making paths
• Unique start-up corporate culture where proactivity and personal commitment are highly valued
• Modern work environment
• Attractive employment conditions, in particular in terms of salary, vacation, insurance, pension fund and fringe benefits

Workplace : Zürich

Start date: Immediately or by agreement

Have you always dreamed of working in a refreshingly unique and diverse environment? 

Then we definitely need to meet. Please apply online (only online applications will be considered).