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As a leading Swiss company in the cable industry, we have made an excellent reputation worldwide with a comprehensive range of products and services as well as customer-specific system solutions for energy transmission and distribution.
Your tasks
The Customer Service Officer is responsible for providing support to the Area Sales Managers and ensuring high levels of customer satisfaction in the low, medium and high voltage Cable Systems and Accessories industry. This role involves handling customer inquiries, processing orders, managing documentation, and coordinating with internal teams to resolve issues efficiently.
Respond to customer inquiries via phone, email, providing accurate information regarding cable systems, accessories, pricing, data sheets and availability.
Handle customer complaints, resolve issues, or escalate them to the appropriate stakeholder when necessary.
Process customer orders, ensuring accuracy and timely entry into the system. Coordinate with the warehouse and logistics teams to ensure timely dispatch and delivery of products.
Monitor and update order status, keeping customers informed about any delays or issues.
Maintain and organize customer files, ensuring all documentation is accurate and up-to-date. Prepare and process invoices, credit notes, and other relevant documents.
Coordinate product returns and exchanges, ensuring compliance with company policies.
Suggest improvements to processes and procedures to enhance customer satisfaction and operational efficiency.
Your profile
Education: Technical or economical degree; an associate degree in business administration or a related field is a plus.
Experience: Minimum of 1-2 years of experience in a customer service role, preferably in the cable systems, electronics, or related industries.
Skills: Strong communication and interpersonal skills. Teamoriented
Proficient in Microsoft Office Suite
Familiarity with customer service software and CRM systems is a plus
Excellent organizational skills with attention to detail
Ability to handle multiple tasks and prioritize effectively
Fluent in German, very good command of English (written & spoken), every additional foreign language is a plus
We offer
Challenging and highly interesting work
Open, collegial corporate culture
Highly motivated and competent team
Flexible working hours and the option to work from home
Good social benefits
Favourable parking options
Very good connection to the public transport (directly located at Brugg railway station)
Your contact
Would you like to contribute to the successful implementation of our motto "well connected"? Join our network. We are looking forward to receive your detailed, complete online application via the link below.
