Teamleader Software Engineering - Customer Service (f/m/d)

Your responsibilities

• In the role as Teamleader Software Engineering, you encourage and challenge your employees and actively support them in their personal development.
• You will work closely together with the product owner, the software architect and the whole team to create meaningful impact.
• Approximately 60% of your work is hands-on : You will develop key components, help shape architectural decisions, and ensure code quality and technical direction within the team.
• You ensure that our customer service processes are as efficient and effective as possible without compromising customer satisfaction.

Your skills

• 5+ years software development experience
• Exhibit strong leadership and empathy while thriving with diverse personalities and cultural backgrounds
• Committed to agile principles while able to translate business processes into robust, automated and scalable solutions
• Entrepreneurial, customer-oriented mindset and highly motivated to deepen expertise in customer services
• Positive charisma, natural motivation, motivates teams, foster psychological safety
• Professional in some of C#, .NET, MS-SQL, React and TypeScript – open and eager to  quickly adapt  to any required technologies for the role
• Experienced in cloud & distributed systems
• Identifying opportunities for improvement and implementing changes to enhance productivity and effectiveness
• The capacity to adapt to ongoing changes in the work environment
• Fluent in German & English 

Why start with us?

• Values, not empty words: Cooperative, innovative, piratesque, responsible, ambitious – these five values are what we practise and preach.

• Courageous thinking: We encourage everyone to think on their feet, and love it when they come up with bold or edgy ideas.

• Uncomplicated approach: Simplicity is at our core. We avoid the unnecessary and focus on what really matters – from overcoming challenges to celebrating our shared successes.

• Flexibility and freedom: We offer working-from-home options, up to 8 weeks of workation, and every position is possible with an 80% workload.

• Rapid growth: With us, growth is a continuous journey. We also support you with 2'000 EDU points per year for your professional development so there’s no risk of you getting stuck in a rut.

• Modern: With us you can work with the latest technologies every day, see  our Tech-Radar .
• More than "just" work: Take part in our various employee events such as  Hackathons , hiking, skiing, Böötlen on the Limmat, LAN Parties or Friday Night Drinks and, if you're interested, contribute to our  Techblock .

• More benefits: 25 days of holiday, exclusive employee conditions in our online shop, mobile, internet and TV plans at company rates and many other benefits.  

Diversity is our culture.

To build the best team, we want to draw from the full spectrum of talent out there. This means people from all walks of life have the same opportunities with us, regardless of their ethnicity, religion, disability status, gender identity, sexual orientation or age. We believe true inclusion means everyone is welcome and each contribution is valuable.