Reservations Manager (m/f)

Introduction

Considered as one of the most traditional and oldest luxury hotel in Gstaad, LE GRAND BELLEVUE combines the luxury and the sophistication of a grand hotel with the charming atmosphere of a cozy country house.

We are looking forward welcoming a new team member for the position :

RESERVATION MANAGER

QUALIFICATION & SKILLS

• At least two years of professional experience in the upscale hotel industry, ideally in the reservation area
• Good oral and written language skills (d/f/e)
• Good computer and MS Office skills
• Ideally Opera knowledge (Opera Cloud)
• Guest-oriented, professional work and sales talent

KEY RESPONSIBILITIES

- Handle professional telephone and written reservations

- Process all reservation requests efficiently

- Actively sell rooms and vouchers

- Create tailored offers for guests

- Maintain and update the guest database

- Provide guest service in three languages (German, French, English) and manage related correspondence

- Manage all reservation requests and bookings for groups post-contract, collaborating with sales and events teams

- Deliver professional customer service in compliance with LQA standards

- Implement strategies to enhance guest retention and drive repeat bookings through targeted marketing campaigns and exceptional service

- Conduct monthly commission checks for all OTAs and travel agencies

- Set rate codes for voucher sales

- Control pricing for group reservations

- Ensure timely processing of reservations, cancellations, and payments

- Maintain and oversee data accuracy in reservation systems

Revenue Management

- Maximize revenue through effective pricing, inventory control, and strategies to boost occupancy

- Develop and implement flexible, competitive pricing strategies based on market analysis

- Perform detailed data analysis to identify trends, monitor performance indicators, and make informed revenue optimization decisions

- Collaborate with management to create the rooms revenue budget

- Continuously implement daily pricing, revenue, and yield management; actively up-sell and cross-sell

WHY JOINING LE GRAND BELLEVUE

• Working at Le Grand Bellevue means becoming part of a team that prides itself on delivering a genuine and authentic service amidst the stunning beauty of the Swiss Alps.
• Enjoy an inclusive hospitality culture where your dedication is recognized.
• Join us in creating unforgettable moments for our esteemed guests and be part of our ongoing commitment to excellence in the luxury hospitality industry.
• Discover the world-famous mountain destination with a wide range of activities
• Employment conditions in accordance with L-GAV
• Get your accommodation in our staffhouses in the surroundings on the hotel
• Select the half/full pension from our staff restaurant
• Be a hotel member of Swiss Deluxe Hotels group and enjoy discounted stay in the partners' hotels
• Enjoy the benefits and discounts of the YOURGSTAAD card over the station
• Get access to Brands for Employees and their plateform of deals