IT Onsite-Technician (Umkirch, IT-Support, English, German)

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Tasks and Responsibilities

• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
• First and second level technical support – calls/tickets/user interaction
• Provide prompt responses to IT related questions from end-users
• Reliable documentation of all end-user interactions in customer ticket system ‘Service Now’ (e.g., incidents, requests)
• Create, maintain, utilize knowledge articles
• Provide IT onboarding trainings to new starters
• Contribute to continuous improvement initiatives

• Ideally, you have an IT education or work experience in IT support.
• More important than your exact background is that you are enthusiastic, willing to learn, and passionate about the job.
• You have a good technical and organizational understanding.
• You have a polite and friendly demeanor towards customers.
• You are a service-oriented and creative personality.
• You can effectively communicate your ideas and solutions to customers and colleagues.
• You are capable of multitasking and can adjust your priorities according to customer needs.
• You enjoy working in a multinational team and can sensitively handle cultural differences.
• Fluent German and English skills (both spoken and written).
• Candidates must provide a criminal record certificate not older than three months.

• Broad range of activities, tasks, and projects
• Flexible working conditions
• Vouchers (B-day voucher, wedding, and new born surprise)
• Fishing for Friends program – our referral program
• Refreshments in the D-ploy office
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events
• Competitive salary and various benefits

Is IT in your DNA?