Customer Support Manager iCER

Powering transformation for a sustainable future

At WinGD and across the shipping industry we face unprecedented change as we strive to bring greater sustainability into our global business. As marine engine designers our responsibility in this is significant. A career with WinGD has an impact on shaping a better world for tomorrow.

As a leading developer of the two-stroke engines that power merchant shipping, our people drive innovative solutions for our customers on a global scale. Headquartered in Winterthur, Switzerland, since its inception in 1893, WinGD continues the legacy of the Sulzer Corporation through innovation in design.

Our success in this ever evolving, competitive environment is based on the drive, innovation and collaboration of our diverse employee population, over 420 people worldwide, representing over 25 different nationalities. Come, be a part of this change.

WinGD is looking for a

Customer Support Manager iCER

Responsibilities:

• Responsible for the post development of WinGD DF technology with strong focus on exhaust gas recirculation (iCER system).
• Task management of the interdisciplinary team of experts from global R&D, operation experts, customer support, field testing and external companies.
• Define short term and mid-term design improvements, changes to yard installation documents, engine drawings and manuals in close cooperation with our customers and suppliers.
• Provide instructions to our global operation support team and derive operation guidelines for the ships crews.
• Ensure timely and consistent communication towards our customers; engine builders, shipyards and ship operators together with our local offices.
• Monitor actual project cost; forecast future cost to define the budget need for the upcoming periods.
• Determine resource needs and formulate hiring proposals (internal/possibly external resources) to ensure timely implementation of product improvements.
• Set up status reporting and decision taking meetings involving the WinGD executive management.
• Support and/ or moderation of customer / supplier meetings

Requirements:

• MSc or BSc degree
• Minimum 5 years of experience in the marine engine business
• Knowledge of cooperation with internal and external partners
• Pro-active and self driven personality
• 2S product and exhaust gas treatment knowledge of advantage
• Fluent in English (written / verbal)

Our offer:

• An opportunity to shape the sustainability and environmental impact of the shipping industry. WinGD is on the leading edge of the technology which is shaping the future of the shipping industry
• A dynamic working environment, blending a long history of technology expertise with industry leading innovation across a global network
• Award winning and extraordinary products
• Multi-cultural and interdisciplinary teams offering diverse perspectives and collaborative thinking
• Dynamic and interactive working conditions. WinGD offers a non-hierarchical, agile structure where input and ideas are welcome
• In-house technology training and professional development opportunities