Position Details:

• Responsible for maintaining and administering the company's food delivery platform website, ensuring its smooth operation, and implementing updates or changes as necessary.
• Additionally, providing general IT support, troubleshooting hardware and software issues, managing network systems, and assisting end-users with technical queries.

Key Responsibilities:

• Regularly update and maintain the company's food delivery platform website, ensuring content accuracy, functionality, and security.
• Monitor website performance and address any technical issues or bugs promptly to ensure uninterrupted service for customers.
• Collaborate with web developers or designers to implement new features or enhancements to improve the user experience and functionality of the platform.
• Provide IT support to internal staff, including troubleshooting hardware and software problems, setting up new equipment, and assisting with software installations.
• Manage network systems and ensure data security measures are in place to protect customer information and transaction data.
• Conduct regular backups of website data and ensure disaster recovery plans are up to date to minimize downtime in case of system failures.
• Communicate effectively with team members and stakeholders regarding website updates or IT-related issues, providing timely updates and resolutions.
• Utilize Indian language skills (such as Marathi and Punjabi) to communicate with client restaurants and provide web/internet services as needed.
• Reach out to client restaurants to register their establishments on the company's website portal, facilitating the onboarding process.
• Possess a valid Swiss driving license to travel to client restaurants and provide on-site assistance or support as required.
• The candidate must be based in Switzerland (any nationality, any permit) to fulfill the responsibilities of the role effectively.

Qualifications and Skills:

• Strong experience in website administration and IT support roles, with a proven track record of successful website management and technical troubleshooting.
• Proficiency in HTML, CSS, and JavaScript for basic website maintenance tasks.
• Familiarity with content management systems (CMS) like WordPress or Drupal, especially in the context of managing a food delivery platform.
• Excellent communication skills in both local German and English, with the ability to effectively communicate technical concepts to non-technical stakeholders.
• Fluency in Indian languages such as Marathi and Punjabi would be advantageous, considering the diverse customer base.
• Possession of a valid Swiss driving license.
• Availability to work full-time and flexibility to handle occasional after-hours support or emergencies.