Veröffentlicht: 20 April 2024
Zürich
80% – 100%
Festanstellung
The Hitachi Energy IT /AV Specialist is a key part of the Hitachi Energy HQ IT and VIP Support team. With technical-, and excellent soft skills, the IT/AV Specialist will ensure that Hitachi Energy HQ and VIP users receive supreme care and assistance during their day-to-day work with IT-and AV related issues, requests.
Your Responsibilities
Collaborates with cross-functional work teams, key stakeholders, IT managers, internal & 3rd party suppliers, and subject matter experts to maintain HQ IT- A/V and VIP support services and solutions
Supports video teleconferencing or video recordings as required
Maintains HQ Media Room
Supports audio/video/photo productions as required
Supports live streaming as required
Manages small projects related to HQ IT- AV and VIP support services
Liaises with Service Desk or resolver groups to find resolutions to more complex problems
Maintains meeting rooms IT equipment
Your Background
Bachelor or master's degree in Information Technology, Business Management, or a related field with three years of experience in a customer-facing support role
Around three years of work experience in video/audio/photo services, live streaming and technical support
Up-to-date knowledge of current end-user support trends, tools, methods, processes required
Up-to-date knowledge of photo and videography trends
Good understanding of OBS, Blackmagic and related solutions
Good analytical and problem solving skills