Business Process Manager

Your team

Operations provide secure and efficient processing of Pictet’s banking transactions and investment funds. Our teams ensure all activities follow regulations and manage risks. 
By developing and maintaining a modern, robust infrastructure, we guarantee reliable, high-quality services for Pictet wealth management, asset management and real estate clients.

As a Business Process Manager (BPM) within Reporting Services, you will play a pivotal role in driving efficiency and excellence across client reporting operations. Reporting to the Head of Reporting Services, you will act as a subject matter expert for transversal process improvements, collaborating with cross-functional teams to opti-mize end-to-end processes and deliver best-in-class client reporting solutions.

Your role

•    Oversee, document, and optimize transversal processes related to client reporting, including portfolio statements, transaction advices, and performance analysis reports.
•    Identify and analyse user pain points and areas for improvement, quantifying expected productivity gains and enhancing user experience.
•    Collaborate with product managers, enterprise architects, and business stakeholders to align on process boundaries, dependencies, and strategic improvements.
•    Conduct in-depth analysis of complex and critical incidents, supporting effective resolution and knowledge sharing across teams.
•    Ensure up-to-date documentation of business rules and processes and promote process awareness and alignment across the organization.
•    Assess the impact of new product launches on existing processes and participate in user acceptance test-ing (UAT) to ensure process integrity.
•    Serve as the main point of contact for process-related queries and incidents, providing expert guidance and support to stakeholders.

Your profile

•    University degree in Business, Finance, Engineering, Information Systems, or a related field.
•    Proven experience in process optimization, business analysis, or project management within banking or professional services firms.
•    Strong analytical and problem-solving skills, with the ability to manage complex, cross-functional pro-jects.
•    Excellent communication and stakeholder management abilities, with a collaborative and client-oriented mindset with a focus on teamwork and building relationships.
•    Familiarity with client reporting processes, regulatory requirements, and digital tools is highly valued.
•    Proficiency in English; German is an asset.
•    Domiciled in Switzerland
Why Join Us?
•    Opportunity to shape and optimize key processes in a dynamic, international banking environment.
•    Exposure to strategic projects and cross-functional collaboration with senior stakeholders.

Note

We will not accept any CVs via agencies

BPM/DD/SB

Diversity & Inclusion

Pictet is an equal opportunity employer and is committed to creating a diverse environment. We respect all individuals and seek their inclusion in the workplace.