Order Management Specialist

Über den Job

Volpi Group

We drive innovations for next-generation instrumentation in the human diagnostics and life sciences industry. Fortune 500 companies rely on our development and manufacturing of optoelectronic systems tailored to their applications. With our sites in Dietikon (Zürich), Switzerland and Auburn (NY), USA, we work closely with our customers and provide a broad range of services of excellent quality.

To strengthen our operational execution and coordination across interfaces at our Dietikon site, we are looking for a

Order Management Specialist

What you can expect:

Your focus is on orchestrating the order handling process with customers and internally to ensure on-time delivery, effective utilization of resources and low working capital.

As a hands-on person in a small company, you execute those tasks yourself that you cannot delegate. These tasks stretch from SAP master data management, planning and scheduling to supplier portfolio and pricing optimization, purchasing coordination and import/export handling.

You are keen to deliver results in a low-volume, high-complexity and project-driven industrial operations environment, where customer-specific solutions, technical products and changing priorities are part of daily business.

The role requires a person capable of organizing themselves and others, with quick comprehension, strong ownership and the willingness to learn and grow. You can efficiently and effectively shape processes according to customer and business needs and collaborate directly with colleagues across Customer, Production, Engineering, Procurement, R&D and Logistics.

Your Responsibilities:

• Contribute to a competitive and robust supply chain
  by maintaining the supplier portfolio and supporting price and commercial negotiations.
• Create and maintain high‑quality SAP master data
  for materials, purchasing and production in close collaboration with R&D and Manufacturing Engineering.
• Ensure dependable and predictable order handling and delivery 
  by creating and maintaining sales orders, coordinating delivery dates, and acting as the interface between Customer, Production, Engineering and Procurement.
• Manage the end-to-end commercial flow from customer order to supplier coordination
  by ensuring clear communication, commercially sound decisions, reliable follow-up and alignment between customer requirements, internal capacity, supplier commitments and business priorities.
• Plan and schedule delivery, material and production demands
  using our SAP MRP functionality, balancing supply availability, resource utilization and low inventory.
• Guarantee purchasing execution and transparency
  by supervising stock orders, project-related and indirect material procurement, ensuring on-time delivery of input material and following up with suppliers where necessary.
• Organize product, prototype, spares and component shipment
  including import/export and customs handling in close collaboration with R&D and Logistics.

What we are looking for:

•  Strong ownership mindset and hands-on mentality
•  A systematic, structured and comprehensive approach
•  The ability to set priorities according to business goals
•  Confidence working with limited predefined processes
•  Strong coordination skills across technical, commercial and operational stakeholders
•  Curiosity, growth mindset, reliability and a willingness to learn

We do not expect candidates to have experience in all areas. Most topics can be learned – curiosity, growth mindset, structure, and reliability are more important than ”been there, done that” in all aspects of the job.

Your Background:

• Technical or commercial educational background preferred (e.g. Bachelor’s degree in Engineering, Business, Supply Chain, Operations or a related field). Candidates with a technical or commercial apprenticeship combined with advanced professional training (HF or equivalent) are also highly welcome.
• Experience in operations, order handling, PPS, logistics, supply chain, procurement coordination or project coordination in a production industry with configurable technical products (machines, instruments, plant equipment, etc.) is a MUST!
• Good commercial and technical understanding and communication skills
• Experience with ERP master data, MRP, material planning, purchasing, sales orders and production-related ERP processes is a MUST!
• Experience with import/export or customs topics is an advantage 
• Able to communicate in both German and English

What we offer:

• Competitive total compensation
• Enjoy 27 vacation days (22 days & 5 bridging days)
• Complimentary parking spaces provided
• Experience a flat organizational structure
• Collaboration with our team in the United States
• Benefit from fast decisions, strong career growth, and tailored development opportunities
• Step into a role that offers independence, variety, and the potential for growth within a dynamic, international setting
• Work in a contemporary office building featuring a rooftop terrace, conveniently located near the Dietikon train station
• Participate in regular social and professional events with colleagues
• Join a highly motivated, friendly team and enjoy attractive employment terms