Customer Service Coordinator

Über den Job

The global leader in luxury menswear, ZEGNA was founded in the Italian Alps in 1910. Part of the Ermenegildo Zegna Group, the brand remains true to the values of its visionary Founder, Ermenegildo Zegna, who believed in creating world-class fabrics in harmony with both nature and local communities - a philosophy embodied by Oasi Zegna, the home of our values. The inspiration behind the brand’s values, Oasi Zegna, continues to guide everything we do at ZEGNA - from supporting our people to fostering a culture of growth, where craftsmanship and innovation are core elements of our learning processes and long-term growth strategy.

YOUR MISSION IN THIS ROLE

As a Customer Service Coordinator based in Stabio, you will play a key role in ensuring that customer needs are translated into effective solutions while delivering service excellence throughout the entire order-to-delivery process.

You will oversee the execution and fulfilment of customer order portfolios across Seasonal orders, Su Misura orders, Retail materials including props and windows, Celebrities requests and Sample Orders, ensuring alignment between market priorities, production constraints, logistics flows and customer expectations.

You’ll work proactively to drive meaningful results and shape the way we work and grow.

More specifically you will:

WHO YOU ARE

• Manage and monitor customer order portfolios, ensuring timely execution, accuracy and fulfilment
• Coordinate the end-to-end service cycle from order entry to production follow-up, delivery and post-delivery support
• Act as the operational link between Markets, Customers, Supply Chain, Production, Logistics, Credit and other partner functions to align service execution with business priorities
• Proactively communicate service updates, risks, delays and recovery plans to internal stakeholders and customers, ensuring transparency and trust
• Monitor service KPIs and operational performance, identifying root causes, priorities and corrective actions
• Drive process improvement initiatives to increase efficiency, service reliability and customer satisfaction
• Support, coach and develop team members, fostering ownership, collaboration and a strong service mindset

WHAT WE OFFER

• Bachelor’s degree or equivalent background
• You bring at least 5 years of experience in Customer Service, preferably in an international B2B environment and with team coordination responsibilities
• You’re known for your strong leadership skills, your ability to motivate, guide and develop people
• You’re skilled in SAP and main reporting platforms such as data warehouse tools, Power BI and Excel
• Good understanding of service KPIs, reporting and performance management
• Proven problem-solving skills, result orientation and ability to manage priorities under pressure
• You’re able to navigate a complex company matrix and build effective relationships with different functions
• You communicate fluently in English and Italian (spoken and written)

Remuneration is determined on objective criteria, regardless of gender.

Within the base salary range, individual pay is determined by knowledge, skills, experience, tenure and relevant education or training.

JOINING ZEGNA

Joining us means stepping into a world of excellence, where the uniqueness of our authenticity is rooted in the talents of our people, who together contribute to weaving a story of innovation and craftsmanship. You will become part of an ongoing journey of development, uncovering your talents while contributing to a proud legacy and a vibrant tomorrow.

We are committed to fostering an inclusive and diverse workplace and are proud to be an equal opportunity employer. We welcome applications from all individuals regardless of gender, age, nationality, ethnicity, sexual orientation, disability, or any other personal characteristic.