Sales Customer Support Specialist m/f/d (80-100%)

Über den Job

Your responsibilities:

• Act as the first point of contact, ensuring a smooth and positive experience for customers throughout the entire process order to cash.

• Take ownership of importing monthly evaluated customer forecasts into the SAP system, helping to align production and logistics with customer needs.

• Ensure that every customer order is entered accurately and completely in SAP, both technically and commercially – laying the foundation for smooth operations.

• Collaborate closely with the logistics team to make sure our customers receive their deliveries on time.

• Keep a close eye on delivery schedules and proactively follow up to ensure smooth and timely fulfillment for assigned customers.

• Maintain and regularly update customer platforms – keeping digital touchpoints clean, current and reliable.

• Build strong relationships with customers and internal teams through clear, reliable, and friendly open communication – both written and verbal.

• Handle customer complaints and carrier claims with care and professionalism, always aiming for a fair and timely resolution.

• Keep customers in the loop about order progress, solve problems before they escalate, and make sure they feel supported at every step.

• Coordinate transport orders with forwarders via EDI, stay in regular contact with forwarder contact person to keep deliveries moving smoothly, always balancing speed, cost and reliability to meet customer expectations.

• Prepare all necessary customs and shipping documents, ensuring compliance and a seamless export process.

• Use project management skills to analyze data, identifying ways to improve service and efficiency.

• Actively contributes to continuous improvement by spotting opportunities, driving initiatives, and sharing best practices.

• Keep track of outstanding customer payments and work toward timely resolution – with a focus on maintaining strong customer relationships.

Your background:

• Commercial or technical apprenticeship with preferably bachelor’s degree in economics or in a related field (Sales, Order Management, Project Management)

• Several years of professional experience

• German and English skills are a must, other languages of advantage

• Experience in order processing SAP R/3 SD Module & preferable in S4Hana

• Interest in technology, particularly in turbochargers

• Ability to manage multiple tasks and set priorities including long and short-term orders / projects.

• Results oriented with the demonstrated ability to apply problem-solving skills in ambiguous situations

• Strong cross function coordination skills and good inter-personnel communication skills, teamwork spirit required.

• Self-motivated personality

• Excellent written, verbal communication and presentation skills with ability to effectively communicate.

• Advance knowledge of MS Excel is preferable.

• Advance knowledge of Power BI Reports is preferable.

Your benefits:

• Canteen

• Childcare

• Modern office, smart working

• Flexible Working Model

• Attractive holiday plans

• Remote Work Policy

• Employee Assistance Program