IT Project Manager (3rd Party System Implementations)

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IT Project Manager

We are a dynamic scale-up and have been revolutionising the Swiss e-commerce market for over 5 years. With our unique platforms — from Brands for Employees to Brands for Students and the MyAXA Deals Platform — we offer exclusive access to leading products and services to closed communities. In partnership with Twint, we also run the majority of Twint Superdeals.

With 100+ passionate team members across Europe, we generate a mid double-digit million turnover and have grown at an average of 70% annually. Awarded the SEF.Growth High Potential Label by the Swiss Economic Forum, we’re on an ambitious journey and you know what — we’re just getting started 🚀.

To strengthen our Business Systems team, we are looking for an IT Project Manager (3rd Party System Implementations) with strong project delivery skills and solid BPM capabilities. Your mission: lead the end-to-end implementation of key 3rd-party systems — such as a new accounting system, a warehouse management system, and a CRM — and analyse, document, and optimise the business processes these systems support.

This is a role for someone with experience in IT project management and process work who wants to own business-critical implementations from vendor selection to go-live. You’ll learn and work close with an experienced IT team as well as with the senior management of the company.

Place of work: Dällikon, Zurich area — Hybrid

Start: immediately or by arrangement

Your Mission

As an IT Project Manager in our Business Systems team, you sit at the intersection of business, processes, and technology. You take business-critical 3rd-party system implementations, a new accounting system, a warehouse management system, a CRM and more, from vendor evaluation through requirements, rollout, and adoption.

Because every system is only as good as the processes around it, BPM is your second pillar: you analyse how we work today, design how we should work tomorrow, and make sure processes, systems, and data flows work seamlessly together after go-live.

You work in an agile environment (Scrum/SAFe-inspired/Team Topologies) and collaborate closely with our Head of Business Systems, the wider IT team, external vendors, and internal stakeholders across the company. Your work directly influences how our company scales — and you'll grow with it!

Your Responsibilities

🚀 3rd-Party System Implementation & Project Leadership

• Lead end-to-end projects for implementing major 3rd-party applications (e.g. Accounting, Warehouse Management, CRM, ERP modules)
• Own the discovery, vendor evaluation, requirements definition, and rollout planning
• Translate business needs into clear project plans, milestones, and deliverables
• Ensure alignment with C-Level, stakeholders, and operational teams
• Learn to Manage risks, dependencies, timelines, budgets, and stakeholder expectations
• Help coordinate internal teams and external vendors throughout the implementation from kick-off to go-live and hypercare

📊 Process Analysis, Design & Optimisation

• Analyse, map, and document the business processes affected by each implementation end-to-end across departments
• Structure and model workflows using BPM best practices (e.g. BPMN, RACI, Value Streams)
• Identify bottlenecks, inefficiencies, risks, and automation opportunities
• Redesign processes to improve efficiency, scalability, compliance, and data quality
• Align process changes with business goals, system capabilities, and organisational constraints
• Ensure harmonisation of cross-departmental workflows (e.g. Business Performance → Business Operations → Logistics → Customer Care → Finance)
• Collaborate closely with teams to validate, challenge, and implement improved workflows
• Support adoption in daily operations and ensure processes work in practice — not only on paper

🧩 Vendor & Integration Management

• Support vendor selection with structured evaluations, including options, trade-offs, risks, and total cost of ownership
• Manage vendor relationships, contract scope, SLAs, and delivery quality throughout the project lifecycle
• Ensure new systems align with our application landscape around data ownership, master data flows, integrations, and system lifecycles
• Prepare structured decision proposals for C-level stakeholders

🛠️ Testing, Change Management & Adoption

• Plan and coordinate testing phases (UAT, migration validation, integration testing) with business teams and vendors
• Prepare and execute data migration, cut-over, and go-live plans
• Drive change management: training, documentation, and communication for affected teams
• Define success criteria and measure adoption after go-live
• Establish hypercare and a clean handover into day-to-day operations and support
• Work in an agile environment, including planning, refinements, reviews, and delivery (Scrum / SAFe-inspired)

👑 Growth & Ownership

• Take ownership of business-critical implementation projects — and grow with each challenge
• Build expertise and credibility across project portfolio management, BPM, and vendor management
• Grow your role as our project portfolio expands — with the opportunity to lead larger programmes and shape our implementation standards
• Learn from our Head of Business Systems and collaborate closely with the wider IT team
• Contribute to defining project management and BPM standards, methodologies, and frameworks for the company

Your Profile

• Experience in IT project management, ideally implementing 3rd-party business systems, you don't need to know everything, but you bring a solid foundation
• Experience leading digital projects in cross-functional environments with internal teams and external vendors
• Familiarity with BPM best practices (BPMN, SIPOC, Value Stream Mapping, RACI, etc.)
• Strong analytical mindset you can understand complex systems and break them down
• Good technological understanding that allows you to confidently discuss integrations, data flows, and system architecture with Engineering and vendors
• Experience with requirements engineering and structured documentation
• Basic+ understanding of agile methodologies (Scrum, SAFe, Team Topologies)
• Strong stakeholder communication skills, you can talk to the C-Level, vendors, and the development team equally well
• Experience working with tools like ClickUp, Figma, and Google Workspace and any kind of ITSM System
• Hands-on mentality with a structured, pragmatic working style
• Strong growth mindset, you are eager to learn, take on responsibility, and grow with an expanding project portfolio
• Fluent in German and English

The Team Around You

You join the Business Systems team, reporting directly to the CIO and in a longer term to our Head of Business Systems which is your primary partner, jointly shaping project priorities, tactics, and execution. Work close to the CIO of our Company and interact with Managers along the company.

You learn from and collaborate closely with an experienced IT leadership team:

• Chief Information Officer aligning on the overall application landscape and digital strategy
• Buesiness System Manager aligning on product strategy and cross-team priorities
• Head of Engineering your partner for technical direction and architecture decisions
• Helpdesk your connection to day-to-day operational feedback

On the delivery side, you work with:

• External vendors and implementation partners
• Frontend & Backend Developers
• QA Lead
• Process & Operations teams
• Stakeholders across Sales, Marketing, Customer Care, Finance, and Operations

Your work impacts operational efficiency and system quality across the entire company.

What We Offer

• Two-pillar role: 3rd-party system implementations and BPM excellence — all in one position
• Clear career path: Grow with an expanding project portfolio — learning from our Team and collaborating with the company's senior management
• High impact: The systems you implement directly influence how the company scales and operates
• Agile environment: Work in a Scrum/SAFe-inspired setup with short cycles and visible results
• Cross-functional collaboration: Work across teams, systems, and business domains
• Strategic influence: Help define project management and BPM standards and shape how the organisation works
• Dynamic environment: Short decision cycles in a fast-growing scale-up
• Flexible hybrid setup: Work onsite in Dällikon & remotely
• Attractive compensation: Competitive package that reflects your impact and growth potential
• Strong culture: We listen, learn, and act on good ideas
• Exclusive perks: Benefit from our Brands for Employees platform

Our Values

Empower Growth

We cultivate growth by fostering a culture of learning, innovation, and opportunity that empowers our teams, communities and partners to succeed.

Customer 360°

We put our customers and partners at the center of everything we do, delivering holistic solutions that build trust, create value, and ensure shared success.

Building Together

We believe in the power of collaboration, embracing different perspectives and contributions that drive our progress. Together we achieve more.

Want to Know More About Us?

To get an even deeper insight into who we are, what drives us, and how we're shaping the future of community-based commerce, check out these articles about us in some of Switzerland's most respected publications and platforms:

💡 e-Commerce-Plus by Forbes

In this Forbes Switzerland piece, Digt is profiled as a next-gen e-commerce enabler — not just building shops, but creating smart ecosystems for targeted communities.

🔗 Read the full article (Forbes)

🚀 The E-Commerce Community Builder by Swiss Economics Forum

The Swiss Economic Forum’s SEF Growth Programme, Switzerland’s leading entrepreneurship initiative, recognized Digt as a high-potential growth company. This article explores how we redefine value creation in niche communities — and why we’re scaling fast.

🔗 Read the full article (SEF Growth)

🧭 The eCommerce Makers for the Banking, Media and Education Industries by Carpathia

In this Carpathia blog post, one of Switzerland’s leading consultancies for digital business shines a spotlight on how Digt is building tailored e-commerce solutions for closed communities — with concrete use cases in banking, education, and media.

🔗 Read the full article (Carpathia)

🎙️Exklusive Marktplätze für Unternehmen und Marken by Handelszeitung

In this Handelszeitung podcast episode, our founders talk about the origins of Digt, the vision behind our community-driven platforms, and how we collaborate with some of Switzerland’s most prominent brands.

🔗 Listen to the podcast (Handelszeitung)

🛒 Digt schafft Marktplätze für Community-Basierten Handel by Founded

Founded.ch dives into our approach of creating exclusive marketplaces and why community is the future of e-commerce.

🔗 Read the full article (Founded)

🌍 Digt Closes Funding Round to Expand Internationally by Startupticker

This Startupticker feature covers our recent CHF 3.7 million funding round — highlighting investor confidence, our international ambitions, and the next chapter in our growth story.

🔗 Read the full article (Startupticker)

Are you interested?

Want to shape how a fast-growing company works, scales, and delivers — while leading impactful digital projects?

Then this might be your next big move.

Send us your application including CV, references and diplomas and tell us why you are the right person for this position.

We’re excited to hear from you.

Apply now!