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We are a dynamic, fast-growing family business and one of the leading mid-sized fragrance houses. Our diversity is reflected in our highly international customer base as well as in our team-oriented and motivated colleagues. Our success is not only due to our creative capabilities but also to our unique and sustainable quality, as well as our responsible approach to external partners and employees. In our exceptional company building, which operates in a climate-neutral manner, you will find not only studio-like creative laboratories and offices but also state-of-the-art industrial production facilities.
As part of our continued expansion, based on our corporate strategy of sustainable, responsible, qualitative, and quantitative growth, we are filling the position at our headquarters in Dietlikon, close to Zurich in Switzerland:
JOB SUMMARY
For this supporting role, we are looking for a proactive acting and culturally aware Customer Service Manager to join our African sales team. You will be the vital link between our clients and sales team, ensuring seamless communication, order efficiency, and high customer satisfaction.
YOUR RESPONSIBILITES
Support the sales team to address client needs and identify upselling opportunities
Manage customer inquiries (email/phone) in French and English ensuring timely and accurate responses
Handle routine sample requests and offers
Process orders, track shipments, and coordinate logistics for African clients
Manage communication with the forwarders and the bank. (e.g. Letter of credit)
Resolve logistics challenges and customer complaints, escalating complex cases when necessary
Maintain and update customer records in our Project management tool
Oversee Proforma Invoices, monitoring order status and ensure transparency for entire sales team
WHAT WE EXPECT
Commercial qualification, Swiss Commercial apprenticeship, or bachelor’s degree in business or economics or related field
5 years of international experience in a customer service role (B2B) preferably for African markets
Solid understanding of international trade and logistics processes
Fluency in Englisch, French, Arabic. German is a plus
Excellent communication, cultural sensitivity and ability to work in a multicultural environment
Empathic, problem solving, and friendly personality
Reliable and flexible with a good team spirit
Strong user skills in Microsoft Office Suite
WHAT WE OFFER
Comprehensive onboarding by our experienced sales team with deep and diverse knowledge
Competitive salary and comprehensive benefits
Collaborative, international work environment
Flexible work arrangements (hybrid options, if applicable)
A family-oriented culture, low employee turnover, almost a hundred-year history, and a young, motivated team
An international and multicultural environment with development centres in Switzerland, France, and Malaysia, as well as various sales offices worldwide
A work environment in one of the most modern and inspiring buildings in our industry, with various attractive benefits that contribute to an optimal work-life balance
We look forward to receiving your application together with your salary expectations to Write an email
if you have any questions, feel free to reach out.
