CRM & Communication MySports 80-100%

At Sunrise, we think bigger, go further and create new ideas. For us working culture means achieving great things together. It's where respect and innovative ideas combine with real teamwork - every voice counts, every perspective makes us stronger. Our passion spurs us on to try new things and grow continuously. Sound like you? Then join our success story.
 

As the CRM & Communication Manager for MySports, you are responsible for developing and optimizing our CRM strategy to drive customer engagement and retention. You design and execute targeted, data-driven communication campaigns across relevant channels. By analyzing customer insights and performance metrics, you continuously improve the customer journey and ensure consistent, impactful messaging.

YOUR CHALLENGE:

• Own and drive end to end lifecycle communication strategy across all CRM touchpoints
• Plan, create and continuously optimise content and offers across owned channels
• Design, automate and scale segment and trigger based campaigns using marketing automation
• Take full ownership of newsletters, email, push, in app and SMS performance
• Lead NPS surveys and Voice of Customer initiatives and turn feedback into actionable improvements
• Define, track and improve CRM KPIs such as open rate, CTR, conversion and churn
• Ensure consistent messaging aligned with CVP and Branding while maintaining documentation and elevating CRM best practices to the next level

YOUR SKILLS:

• 5 plus years of experience in CRM, lifecycle marketing or marketing automation roles
• Strong expertise in customer lifecycle management and journey orchestration
• Hands on experience with CRM platforms and automation tools to build and scale campaigns
• Excellent content creation and communication skills across digital channels
• Data driven mindset with strong capabilities in performance analysis and optimisation
• High execution quality with strong attention to detail and operational reliability
• Strong cross functional collaboration skills and fluency in German and English, French as an advantage

At Sunrise, you'll be working in a dynamic and multinational environment where every voice is heard, perspectives are shared and values are lived. Diversity isn't just a program for us, it's part of our DNA. By celebrating our differences, we achieve great things together.

Sunrise has partnered with «Advance - Gender Equality in Business». We've also been awarded the Swiss LGBTI label and «Fair-ON-Pay Advanced» certification as recognition for offering all our employees equal pay for work of equal value.

Ready to rise to the challenge? Then join the team and actively shape our future!

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Information for agencies: Application dossiers sent or uploaded by placement agencies or similar are not desired, will therefore not be considered and will be deleted.

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