The opportunity: GTFR Client Manager

At HSBC, we’re a trusted international organisation with a global customer base of around 39 million customers worldwide through a network that covers 62 countries and territories. In Europe, our ambition is to become the leading international wholesale bank and we need talent like you to help us meet our ambition. Whether you want a career that could take you to the top or in an exciting new direction—we offer opportunities, support and rewards that will take you further.

Global Trade and Receivables Finance (GTRF) comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.

GTRF serves as a core service provider for Commercial (CMB) and Global Banking & Markets (GBM) clients. 

The GTRF Client Manager is a client-facing role and will deliver globally connected, excellent and market leading service to Premium clients, The jobholder is responsible for managing, owning and handling the transactional needs of assigned clients. He/ she

Are you interested ? Do you have 2-5 years of experience in GTRF products/ processes and client service ? Do you enjoy to be part of a cohesive team ? 

If you answered yes to any of these questions, we want to hear from you ! 

What you will do:

• Delivers Switzerland’ GTRF strategy and operating model, aligned with Europe GTRF target operating model;
• Contribute to the overall business objective of revenue growth through revenue retention, reduced sales time on service and onboarding and improve overall KPIs
• Take full ownership of clients’ transactional needs and have the flexibility and scope to draw on wide experience to resolve service issues 
• Work closely with Transaction Services, Operations, Business Development Managers (BDM), RMs for transaction fulfilment and excellent service performance
• Advise clients on trade transactional practices & products
• Encourage client adoption of self-serve solutions such HSBCnet to enable proactive servicing
• Understand clients’ transactional routines, build relationships & identify potential opportunities; thus work with BDMs on client strategies to increase utilization 
• Conduct client visits, when required and complete regular service reviews; monitor client experience trend and service quality. Report to business for possible service improvements and/or escalations

Impact on Business/Function

• Adopt global initiatives and practices for GTRF that enable globally consistent, yet locally competitive, segmented service experience for dedicated portfolio of clients, and effectively deliver these propositions.
• Work with GTRF Services teams to deliver GTRF coverage model in Switzerland that is aligned with the GTRF target operating model. 
• Contribute in execution of a high quality client-centric service culture that delivers superior post-sales support to GBM and CMB clients across the range of GTRF products in Switzerland. 

Major Challenges

• The role requires a broad understanding of all GTRF products, services and procedures, as well as an ability to offer effective transactional advisory and guidance to clients, BDM and RMs. The jobholder will also conduct client visits and service reviews based on business needs and client value.
• The jobholder must be able to deal with demanding clients by responding to their enquiries quickly and accurately within SLAs. 
• Careful analysis and judgment is required to resolve a multitude of enquiries. 
• A high level of communication/coordination skills is also required as the jobholder must interact with both clients and internal staff (e.g. Transaction Services, GSC, BD, RM, etc.), as well as external parties where applicable (e.g. credit insurers, etc.).
• The jobholder should always keep abreast of the business environment, relevant regulatory changes and new service and/or solutions available to capture opportunities to drive revenue growth through delivery of excellent and market leading service, and meeting/ exceeding clients’ expectations.

You should apply if you have: 

• Ability to communicate fluently bith verbally and in written form in English. 
• Knowledge and experience in GTRF products/ processes and client service is essential
• High commitment to service excellence and client relationship management
• A passion for serving clients and managing people
• 2-5 years of experience in GTRF products/ processes and client service
• Strong interpersonal, influencing and communication skills
• Strong multi-tasking and problem solving skills
• Strong relationship-building skills
• CITF / CSDG certification is desirable
• Due to immigration restrictions in Switzerland we will only be able to consider applications from Swiss or EU citizens or from candidates holding a valid Swiss work permit.

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

What you’ll get in return

We’ll help you progress your career, including access to development programmes, mentoring and coaching, as well as world-class training through HSBC University.

You can work your way and will have a say in when, where and how you and your team flexibly work together.

Our benefits will give you financial security, and can include: 

• Health & meal allowance, public transport or (e-)bike allowance.
• Our family-focused benefits can help you to support your loved ones and include: days off for key events (weddings, moving house, adoption). A one-time marriage or registering of a "Civil.
• Partnership" grant. One-time premium for birth or adoption, as "gift" or "voucher. 4 weeks’ paternity leave & 26 weeks’ maternity leave.
• Emergency Childcare with the Red Cross, free of charges for HSBC employees.
• Purchased holidays scheme, unpaid leave, sabbatical, Volunteering Leave.
• Accident insurance (private coverage) paid by the Employer, attractive Pension Scheme.

We’ll give you a huge range of resources that support your mental, physical and social well-being, including: 

• Various sports and leisure activities organised by the employees for the employees. 
• The Bank offers to the employees and their family members specialised free, confidential service to help them deal with any personal problems – either at work or at home. Unlimited telephone consultations services available 24/7.
• You’ll have opportunities to work internationally - this can be your place to start and branch out to anywhere we have offices.
• You’ll be able to join our Employee Resource Groups that bring together colleagues with shared characteristics and common interests.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

HSBC is a signatory company of the Advance Charter. This Charter is a commitment towards gender equality in business and hence a workplace environment that supports a fair and balanced approach to hiring, remunerating, promoting and retaining female talent.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Within HSBC in Switzerland all internal candidates from Group and external applicants are required (subject to local laws), to pass satisfactorily a series of additional checks both as part of the application process and, if successfully recruited into the role. The Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are first carried out as part of this recruitment exercise, and/or if relevant, on an ongoing basis.

Please apply via our careers website at the following link : https://mycareer.hsbc.com/external 

Taleo reference n°: 0000K478