Associate - On-Site Technology Support - Enterprise Technology at EY

The opportunity

Embark on your next journey and join our unique Enterprise Technology Team to help solve exciting problems on a daily basis!

Enterprise Technology provides reliable, secure and resilient technology services and solutions to support over 300,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure.

Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.

Your key responsibilities

• Facilitate and support the deployment of hardware and software toend users(including the installation, configuration and testing of more complex firm hardware).

• Facilitate and support theprovisioning anddeprovisioningprocessing, including setting up of hardware/software for new hires, and receiving hardware from separating employees.

• Assist with (or coordinate) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents.

• Resolveincidentsassociated with firm-standardend usersoftware and hardware, including mobile/hand-held technologies.Identify sources and trends of technical problems to prevent future occurrences.

• Under minimal supervision, provide after-hours service for escalated issues and tasks from the Service Desk or supervisor.

• Perform asset managementactivities(procurement, receipt, inventory, tracking, distribution, etc.) as assigned and in accordance with firm policy and EY Technology process.

• Assist with off-site technology support forfirm sponsoredfunctions/meetings.

• Assist with IT tasks related to office moves, buildouts and relocations.

• Work effectively as “remote hands” for other EY Technology functions, such as Telecommunications and Hosting.

• Maintain a thorough understanding of EY Technology’s organization and service offerings in order to identify how best to address end user technology needs and incidents.

• Understand the Firm’s business and organization sufficiently toanticipate and resolveend user technology issues that affect productivity of Firm personnel.

• The role receives direct oversight from a supervisor with regular contact to assign and monitor activities.

• This role is required to physically work at EY office in Zurich.

Skills and attributes for success

• Effective analytical skills are required to address end-user incidents escalated from the service desk or offered by end user on walk-up issues.

• Decision making responsibilities are generally limited to addressing a single end-user issue; ability to be able to prioritize incidents being worked on and communicate those priorities to end users as necessary.

• Excellent communication, interpersonal, organizational, and time management skills.

• Excellent customer service attitude.

• Ability to liaise and work effectively withall levels of end usersand IT personnel.

• Ability to communicate effectively with supervisor and peers.

• Approximately 2-4 years of experience inend usertechnology support

What we offer

EY Switzerland offers you to work in a diverse and inclusive environment with around 3,000 employees from 64 different countries. You will collaborate with the best, learn from the best and continually grow, as we invest a significant portion of our annual turnover in the personal development and training of our employees.

Click here to find out more about our benefits and corporate social responsibility.

Have we sparked your interest? We look forward to receiving your complete application with CV, cover letter, certificates, and transcript of grades. (adjust to SL needs)

For more information, please contact our recruitment team (recruitment.switzerland@ey.com / +41 58 286 33 66).

The exceptional EY experience. It’s yours to build.