Digital Service Engineer Heating & Refrigeration

Job opportunity

GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

Job information

Reference Number

JR-0026899

Job function

GEA Digital

Position type

Full time

Site

Unit 9, Conqueror Court, Watermark, Velum Drive Sittingbourne Kent ME10 5BH

GEA Heating & Refrigeration Technologies is a global specialist in industrial refrigeration, heating and sustainable engineering solutions for a wide array of industries including, food, beverage, dairy and oil & gas. Our proven technologies provide our customers with what they value most — reliability, operating efficiency, sustainability and long equipment life cycles that reduce their total cost of ownership.

Your Responsibilities:

Deliver proactive supervision based on cloud-based digital remote monitoring tools and predictive analytics software that optimize availability of customer’s connected assets

Troubleshoot technical issues and provide solutions via remote communication channels. Provide remote technical assistance to field technicians and customers via preventive maintenance

Interpret remote monitoring data to generate reports, highlighting equipment health, trends, and maintenance recommendations

Coordinate remote and on-site activities to optimize maintenance schedules and resources. Collect feedback from on-site visits to check accuracy of prediction

Jointly work with data analysts to interpret data patterns and understand the underlying causes in the installations of the customer. Contribute to the enhancement of remote monitoring tools

Develop content structure for recommendation data base that makes best in class troubleshooting procedures available

Liaise with other teams within the organization, including sales and engineering, to exchange knowledge and ensure client requirements are met

Conduct training sessions for clients and internal teams on the proper use of digital tools for proactive maintenance

Profile and Qualifications:

Master’s or Bachelor’s degree in mechanical engineering, computer science or in a related field

4+ years working experience in technical support, preventive maintenance, or a similar role; preferably involving industrial equipment.

Experience as a service engineer remotely servicing industrial customers for digital products in technical support or a related field

Industry Experience in process industries (e.g. food production) or in machine or plant engineering

Good analytical skills and familiarity with remote monitoring tools, predictive analytics, and IoT technologies

Self-starter and high motivation to implement new digital services

Strong problem-solving and troubleshooting skills

Excellent communication skills, both written and verbal, for remote engagement with field teams and customers

Solid German and English skills

Detail-oriented with the ability to document technical support requests and solutions in a knowledge base

Knowledge of software development lifecycle and software development tools

What we offer/Our benefits:

Hybrid work

Competitive Salary and Bonus

25 days holiday

Pension

Death in service

Group Income Protection

Private Medical

GEA careers

GEA is certified as a Top Employer by the Top Employers Institute for Europe. We have high scores for Leadership, Ethics & Integrity and Sustainability.

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