MOHG Careers - Where You Fit In

Mandarin Oriental (Switzerland) SA

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  • Publication date:

    02 February 2024
  • Workload:

    100%
  • Contract type:

    Unlimited employment
  • Place of work:

    Miami

MOHG Careers - Where You Fit In

La Mar General Manager

Apply now Position: La Mar General Manager ( Full time # 537926)

Property / Office: Mandarin Oriental, Miami

Location: Miami, FL, United States

Duties and Supporting Responsibilities

Oversee the day to day operations of La Mar including breakfast, brunch, lunch and dinner, with respect to the theme of the restaurant

Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.

Ensure adherence to all local, state, and federal laws and regulations

Maintain a working knowledge of all recipes, products, and production procedures

Ensure that all menu items are made according to recipe

Confirm that proper hand washing signage is in place

Ensure a safe and secure work and dining environment for colleagues and guests

Take note of and ensure that any potential safety hazards (physical, chemical, biological, etc.) are dealt with immediately

Comply with all health and safety regulations

To have detailed knowledge of all dining standards as outlined by MOHG, La Mar, Forbes, AAA, and MOQA

To have detailed knowledge of food and beverage menu items and sequence of service

Investigate and resolve complaints concerning food quality and service

Work with other management personnel to plan marketing, advertising, and any special restaurant functions

To manage proper staffing levels in accordance to Carpedia guidelines in association with Ascentis and TimeSaver

To manage proper operating equipment par levels.

Oversee scheduling of all La Mar colleagues

Manage recruitment and interviewing of new colleagues for open positions

Oversee training and development of all La Mar colleagues

Chair monthly departmental meeting

Conduct daily communication line-ups with staff prior to shift

Ensure all Restaurant and Bar service procedures are delivered according to MOHG standards

Must visit all guests during or after their meal to ensure satisfaction.

Manage, coach, and counsel colleagues, including disciplinary procedures.

Uphold and enforce all hotel policies and procedures as stated in hotel colleague handbook

Oversee the floor plan according to reservations

Attend all relevant hotel meetings

Communicate all group information/changes of existing information to appropriate hotel colleagues in an accurate and timely manner

Ensure proper phone etiquette.

Coordinate all aspects of service as assigned by self to include but not limited to:

Food and beverage requirements

Timing of events

Special attention guests

Table setup

Special meal requests

Billing instructions

Décor (to include floral) requirements

Develop and update menus, as appropriate

Revise procedures for department based on standard changes and or guest/L&D feedback, as necessary

Organizational Structure The Restaurant General Manager will report directly to the Assistant Director of Food & Beverage. The functional positions of Assistant General Manager, Restaurant Manager, Assistant Restaurant Managers, Servers, Server Assistants, Lead Host, Host/ess Reservationists, Cocktail Server, Runners, Bartenders, Barbacks, Sommelier and MIT will report to the Restaurant General Manager.

Advertised: Eastern Standard Time 31 Jan 2024 Applications close:

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