After-Sales Support Engineer

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Leister Technologies AG, based in central Switzerland, is a leading supplier of premium products for process heating and plastics processing. As part of the globally active Leister Group, it has been growing for decades. Over 900 employees in 8 countries and 130 sales partners ensure a global presence. The Leister Group is committed to improving quality of life with innovative products.

After-Sales Support Engineer 80% - 100%

To strengthen our Laser Plastic Welding business line at Leister Technologies AG, we are looking for a project-oriented and highly motivated person with a high level of personal responsibility to ensure and process our internal and external service and repair requests.

Your tasks

Responsible for the internal processes and organization of 3rd level requests and repairs

Responsible for the correct prioritization and efficient processing of requests from receipt to completion or resolution of the problem

Preparation of quotations for spare parts, repair and 3rd level service requests by the national companies

Coordination of the dispatch of spare parts and repairs in collaboration with the administration department

Preparation and maintenance of training material for Customer Support

Recognizing quality problems, proposing solutions, promoting product improvements and following up on quality problems in consultation with Product Management, R&D and Production

Collaboration in product development processes, in particular definition and requirements for customer support services

Coordination of support activities with the worldwide Leister subsidiaries and worldwide service case reporting with consolidation of information and forwarding to product management and R&D

Supporting the customer project management in the configuration of integration systems

Responsible for the implementation and promotion of the continuous improvement process (CIP) within the area of responsibility

Your profile

Basic technical training in the field of electronics or mechanical engineering at technician HF or engineer FH level

Experience in customer support for technical capital goods

Experience in the organization of repair orders

Knowledge of Microsoft Office applications (ERP and CRM systems an advantage)

Very good German and good English skills

What you can expect

Exciting work in a market-leading, international company in the canton of Obwalden

We are surrounded by a magnificent mountain landscape with attractive leisure opportunities

flexible working time models and up to two days home office - where possible and sensible

very good support for new and innovative ideas

Support for further training and opportunities for personal and professional development

Company canteen in Kägiswil and fresh food options in Sarnen, attractive benefits, free parking spaces including e-charging stations, showers for athletes

Your Contact

Carina Bausinger

Carina Bausinger works as Manager of Human Resources at Leister AG. In this function as a contact person, she is responsible for recruiting employees. In addition, she is responsible for employee support and development.