Start: immediately or by agreement

Workplace: Langenthal, Home Office

Your main tasks:

• Ensuring a smooth transition from the acquisition project to formalizing contracts, confirming that all agreed-upon terms, scope, costs, timing, etc., are accurately reflected

• Navigating customers from project initiation (ITCM) through product or shipset delivery, ensuring all their requirements and expectations are met with precision and satisfaction.

• Acting as the primary liaison within Caynova for addressing problems or malfunctions, coordinating seamlessly with internal teams and external service partners to swiftly resolve issues and ensure operational efficiency.

• Assisting the New Business Development team by leveraging insights and valuable information obtained from customer interactions, facilitating the identification of potential new opportunities within the customer pipeline.

• Managing the warranty process to ensure efficient processing of eligible claims and timely delivery of replacements or repairs in accordance with warranty agreements. Additionally, coordinating cabin inspections as needed.

What we are looking for:

• A bachelor’s degree in business administration, industrial engineering, economics, or equivalent qualification

• Proven track record in key account management, preferably in aviation and specifically in the commercial aircraft cabin industry

• Comprehensive understanding of the requirements for aircraft seating systems from a holistic perspective

• Exceptional communication and negotiation skills

• Excellent English skills in speaking and writing, native or C1 level. German is a plus.

• Willingness to travel up to 20%

Your personality:

• Self-driven, proactive with attention to detail

• Persuasive communication skills coupled with a confident demeanor

• Professional and confident in managing relationships with customers, partners, and suppliers

• Charming, empathetic, and trustworthy personality that effortlessly connects with individuals

• Solution-oriented and with a can-do mentality

What we offer:

• An ambitious team with an open and fun-loving culture in an international and multicultural market environment

• Attractive benefits package

• Flexible working hours

• Home Office

• Personal and professional growth and development opportunities in a growing company

Are you looking for an interesting job with plenty of room for initiative in a pleasant working environment? Then we look forward to receiving your electronic application via our application portal at:

https://www.caynova.com/jobs/detail/key-account-manager-25

For more information, please contact Rina Sylejmani, HR Specialist at 062 919 06 05.