Premier Technical Support Specialist with German - Fresh Graduates Welcome

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

This is an excellent opportunity for fresh graduates looking to start their career in IT support. Do you enjoy being the go-to person for IT questions among your friends and family? Are you excited about helping people with varying levels of IT knowledge and explaining complex technical issues in a simple way? If so, we want you on our team!

We are seeking a technically orientated enthusiast to join our Lenovo Premier Support team. As a member of our team, you will assist customers in overcoming their technical challenges with your wide range of IT knowledge. We offer a supportive and dynamic environment where you can develop your skills and grow professionally.

Apply now and become part of our team in Lenovo Premier Support in Bratislava or Bucharest office.

Your tasks:

• Responding to technical inquiries via phone, email, and chat
• Assisting customers with basic troubleshooting and problem resolution
• Explaining technical issues in an easy-to-understand manner
• Ensuring an outstanding customer experience through professional service
• Documenting customer inquiries and solutions in our ticketing system

Your profile:

• A strong interest in IT and a basic understanding of technical concepts
• Excellent communication skills with the ability to explain complex topics simply
• Ability to work well in a team and adapt to a dynamic environment
• Flexibility and quick adaptability to new situations
• Familiarity with Microsoft Office products is a plus
• English on B2 level and German B2 level

What we offer:

• Hybrid working model in center of Bratislava or in Bucharest
• Mentorship programs and professional development courses.
• Clear career advancement paths and opportunities for internal rotations
• Attractive compensation & benefits & referral program
• Opportunities to participate in volunteer programs and community service
• Initiatives that focus on environmental sustainability and social responsibility
• A friendly and supportive team that works together and supports each other

SSG has been focusing on the expanding IT service market, especially the digital workplace services opportunity, the growing demand for aaS (as a Service) model, and customers’ stronger preference for sustainability services. Meanwhile, SSG has continued to invest in software tools, platforms, and repeatable vertical solutions with our own IP, and focus on vertical solutions in manufacturing, retail, healthcare, education, and Smart City. We are expanding TruScale as a Service to include Digital Workplace Solutions, developing our Hybrid Cloud solutions, and exploring Metaverse solutions.