Published: 07 May 2024
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Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.
Description and Requirements
We are seeking a highly experienced and motivated Level 2.5 Technical Support Manager to lead and develop our team of remote technical support Engineers. As a key member of the Premier Services organisation, you will be responsible for overseeing all aspects of our remote technical support operations, ensuring exceptional customer service and efficient problem resolution. The successful candidate will be responsible for driving team performance, developing technical expertise, and proactively managing customer relationships to maximise satisfaction and retention of Lenovo’s client base in EMEA.
Responsibilities:
Team Leadership:
Customer Relationship Management:
Additional Responsibilities:
What We Will Offer:
We are looking forward to discussing this position with you soon!