Investment Platform Support Analyst 2 - Schroders Campus, near Horsham in Horsham, England, United Kingdom

Investment Platform Support Analyst 2 - Schroders Campus, near Horsham

Who we're looking for

We are looking for someone to join our Investment Services Platform Team (ISPT) to focus on the day to day support and service management of our core investment platform, Aladdin by BlackRock Solutions (BRS). We will provide the training to develop your career.

Working in a fast paced environment, you will quickly develop your skills and knowledge to oversee Aladdin related enquiries and service requests raised from Investment and Operations business stakeholders. You will work right across the organisation and very closely with BRS to ensure enquiries are appropriately managed.

About Schroders

We’re a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future.

We have around 4,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper.

The base

You'll be based at our Schroders Campus near Horsham in West Sussex. It's home to our EMEA Operations and Technology Operations hub.

It has the same high standards and international reputation as our HQ in the City of London, without being in the city: a big, countryside campus (and no commute on the Tube) means life will feel a little different.

About the team

The Investment Services Platform Team (ISPT) is a central team within Operations, reporting to the Global Head of Investment Services with a global remit. The team provides support to the Investment, Dealing and Operations functions in Schroders Asset Management Business and works with teams across Schroders to implement change initiated from the three functions. The team aims to enable business growth, support business as usual, make operating model improvements, manage risk and simplify business processes.

What you'll do

• Support the team with day to day service provision and support oversight of our core investment platform (Aladdin) with the third party supplier BlackRock Solutions (BRS)

• Service 2nd line Aladdin related enquiries from Investment, Dealing and Operations users globally with primary focus in EMEA region

• Troubleshoot general user enquiries and direct accordingly

• Oversee Aladdin related enquiries and service requests raised by users directly with BRS to identify business critical items that require further triage and management

• Help your manager escalate Aladdin service incidents impacting critical business processes like Trading or Reporting

• Help reduce Aladdin incidents by working with your team and other teams like Global Technology to make improvements

• Work closely with team members in EMEA and US to ensure global coverage and handover on daily basis

• Support your team with the generation of management information

What we are looking for

• Someone who is passionate about delivering support and service management for the core investment platform for Schroders globally

• Understanding of how service issues and incidents are dealt with

• Ability to apply a structured approach to solve problems

• Good organisation skills to manage your own time and multiple work items at once

• Excellent verbal and written communication skills

• Comfortable engaging with business stakeholders, technology teams and external vendors

• An appreciation of how processes, systems and data come together to enable business

• Ability to operate effectively under pressure

The knowledge, experience and qualifications that will help, but not essential

• Experience working within an asset management environment

• Understanding of trade workflow from fund manager decision making to settlement

• Previous experience of working in a helpdesk / service management role

• Knowledge of BlackRock Aladdin or other platforms (e.g. Charles River, Bloomberg, Eikon)

• Business Analysis skills

We recognise potential, whoever you are

Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer: you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background or any other protected characteristics