198 jobs in Banking / Insurance in St. Gallen

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CRM Data & Process Engineer

 — Uzwil
17.02.Employee80 – 100%

CRM Data & Process Engineer

Represent the CRM center of competence for organization, guide and support the operations to build solid strategy and to deliver seamless CRM campaign execution
Optimize and standardize existing CRM function and process based on business needs (including ones running on mobile applications) - and represent the functional and operational requirements towards IT, Marketing Communication and to support functions
Partner with Business Intelligence / Data Analytics, to create holistic CRM reports, showing impact for all programs and for all markets
Analyze and report data trends, and share them with our internal stakeholders to support decision-making and drive change initiatives as well as define value segmentation and targeting methods
Define KPI’s for Sales Processes, report and monitor, Support and coach local markets on the tracking and usage of KPIs
Implementation of projects according to internal project management standards, secure project timelines, budgets and development of counter measures in case of deviations
Required qualifications
University Degree in Economics or similar
Minimum 5 years of experience in developing and optimizing CRM programs
Solid experience in establishing a CRM strategy and ecosystems
Experience in bridging sales & marketing requirement with IT development
International background, experience of deploying solutions to markets with different maturity
Excellent communication skills in English & basic knowledge in German, any additional languages would be an advantage
Preferred qualifications
Sales Force Marketing Cloud experience is and advantage
Career and personal development, Cross-cultural working environment, Attractive insurance coverage, Employee benefits and discounts

Questions? We’re happy to help!
Christina Niederer
Gupfenstrasse 5
9240 Uzwil