Provider Administration Coordinator (Bilingual)

The Provider Administration Coordinator will provide accurate and efficient customer service with ongoing support for our network and internal teams. This role assists with tasks connected to administrative quality of counselor profiles and servicing updates/changes, investigating/supporting requests related to payment inquiries/financial information and billing/invoicing concerns.

• Maintaining counselor data that relates to contact information, payment details, access of programs/systems and other.

• Monitor and respond quickly and effectively to requests received through ticketing system, phone or email inquiries.

• Request types include gathering payment information, correcting data entry errors, supporting our counselors with our online billing/invoicing portal and directing unrelated inquiries to correct teams.

• Create and edit counselor profiles in our payment system, including address changes, tax information, contact details and banking information.

• Communicating via phone, email or ticketing system with our network of counselors, regional clinical managers, operational teams, and finance department.

• Acting as a liaison between internal teams/departments.

• Investigating provider inquiries using multiple systems, process maps, generating reports and manipulating data in excel. This can include unsuccessful payments, audit requests, reporting requests ect.

• Verifying bank information and working closely with Accounts Payable.

• Ensuring confidentiality is maintained in all aspects of the role as we handle personal/confidential information that must be protected appropriately.

• Special projects/tasks assigned as required.

• The interview process will be subject to French Test Evaluation clearance.