Dynatrace Admin

Dynatrace Admin

Zurich Capability Center is currently hiring a:

Dynatrace Admin

As a Dynatrace admin, the candidate is expected to provide technical contribution, work with the Observability team closely on expanding the observability solution with Zurich.

Responsibilities:

• Maintain the Zurich North America’s Dynatrace Environment to Zurich Best Practices and Standards.
• Build and configure new monitoring capabilities utilizing the Dynatrace platform.
• Work on developing and innovating best practices and processes used for supporting the Dynatrace platform.
• Assist with building out the knowledge base and documentation related to the Dynatrace platform at Zurich North America.
• The candidate will be working with the client application development and ECC teams directly.
• The candidate must ensure utmost quality of the service is delivered.
• Technically sound in admin and operational activities of Dynatrace Platform.
• Responsible for working with users and customers to document and strategize for process
• improvements.

Qualifications:

• At least 4 years' experience in working with development/Operations team.
• Hands-on knowledge on Dynatrace, Splunk and good knowledge on any other monitoring tools.
• Experience in Dynatrace production administration, application team onboarding, Dashboard & report creation, problem and alert customization and automation.
• Good working knowledge in Dynatrace integration with tools like Servicenow.
• Good knowledge in alert monitoring, perform health checks, trouble-shooting issues, perform
• escalation, managing bridge calls, perform root cause analysis and document knowledge articles.
• Good understanding of SDLC, CI/CD, and building deployment pipelines on the cloud.
• Knowledge on Windows and Linux OS, infrastructure and platform management, networking, AWS, IT troubleshooting, automation, microservices, Advanced AI Ops implementation, and data analytical skills would be a value add.
• Understanding of the application and web security controls, TCP/IP concepts, firewalls, and

database preferred

• Experience in tools such as JIRA, Confluence, ServiceNow, Other monitoring tools etc.

Flexible with working hours based on the service requirement.

• Excellent communication (written and spoken) skills.
• Demonstrates good active listening skills with an ability to interpret customers' communications, to understand the gist of the problem.
• Demonstrates good listening skills with an ability to interpret customer communications, to understand the gist of the problem/pain points and be able to propose solutions/workarounds to the client with an eye for quality.Education & Certifications
• Dynatrace Certified Associate is required. Dynatrace Professional Certification is a plus
• Advanced English Level

Who we are

Looking for a challenging and inspiring work environment where you can make a difference? At Zurich millions of individuals and businesses place their trust in our products and services every day. Our 53,000 employees worldwide form the basis of our success, enabling, businesses and communities to face a world of risk with confidence. Imagine if you could help people do this all over the world. You’d give them confidence and reassurance by protecting what they love most. It’s a big challenge, but you will be supported by a world-class team who believe in helping you to reach your full potential and deliver on our promises.

So be challenged. Be inspired. Help us make a difference.

At Zurich we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age, or disability