Commercial Sales Coordinator

Job opportunity

GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

Job information

Reference Number

JR-0028984

Job function

Service

Position type

Full time

Site

401 S Wuthering Hills Dr, Janesville, WI 53546

Manage incoming customer requests for GEA equipment, including spare parts and request routing to the proper personnel (Includes Shared Inbox Customer Handling)

Responds to customer inquiries in a timely and professional manner (email, phone, portal, etc.)

Efficiently creates & communicates offers within CRM/ERP (SAP)

Efficiently processes orders (within CRM/ERP) as well returns/warranties

Enters customer information into CRM and process customer account set up with shared service center

Interface with the parts warehouse and/or GEA factories on internal orders and deliveries, including expedited processing for urgent requests

Communicates with customers status changes for their orders that may impact expected and requested delivery dates as necessary.

Works with other departments (purchasing, logistics, accounting, sales, etc.) in a timely and professional manner

Balances open tasks with other customer support priorities within the team or department when known

Other Part Sales department tasks and assignments as directed by department manager

Desired working hours: 8:30AM until 5:00PM.3-5 years in a customer support role (preferably business to business) in performing order processing and inside sales to demanding industrial customers

Able to work in an open office setting, staying on task when processing offers, orders, etc. efficiently and accurately

Ability to read & correctly interpret customer requests

Experience working with OEM factories and industrial suppliers is desirable

Ability to type in part numbers efficiently into software order entry screens.

Able to multi-task and work under pressure in a service environment.

Self-motivated and highly organized. Must be able to work independently and as part of a team.

Daily tasks require sitting at a desk, typing on a computer, handling phone calls, and movement of files/papers as needed during a work day.

Computer literacy including knowledge of SAP, CRM, MS Office, and ability to learn new software

1 - 3 years experience in Customer Service

GEA careers

GEA is certified as a Top Employer by the Top Employers Institute for Europe. We have high scores for Leadership, Ethics & Integrity and Sustainability.

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