CSD Program Manager

CSD Program Manager

Zurich, CH, 8005

About the role

The Customer Supply and Development (CSD) business unit has a large portfolio of strategic projects. These projects include the majority of improvements and benefits coming from the Next Level program - Barry Callebaut’s global strategic transformation - and include topics like creating and implementing a digital strategy for CSD, significantly increasing the productivity of operations, etc. They also include other improvements like increasing the safety within our factories.

Key objective of this role is to manage a subset of the programs in the different areas of: SHE/QA/CI&TS (Customer Innovation & Technical Services), Operations Innovation & Strategy, Operations, or Digital, driving change and ensuring alignment between the different projects/programs in this portfolio. You will focus on driving and coordinating the different projects in one of the above areas under the CSD organization. The role is positioned within the Projects team of the VP Business Optimization Programs and it is based in Zurich.

Key Responsibilities include

Drive and manage a portfolio of Strategic CSD projects in one of the following areas: SHE/QA/CI&TS, Operations Innovation & Strategy, Operations, or Digital

Collaborate with a large group of stakeholders (100+) on a day-to-day basis and align with Senior Management

Build and maintain a good network across the Organization

Align convergent views around your area of responsibility, have a positive influence and gain buy in

Work together with the VP Business Optimization Programs and with relevant business stakeholders (VP level - 1) in shaping the agenda for CSD Transformation

Ensure Global Business aligning by conducting assessments together with your Regional business counterparts to gain deeper insights and to assess challenges & opportunities in the current state

Use an integrated approach that considers the organization as a whole to outline fact-based insights for the future state

Design the future journey, organization and processes together with your Business counterparts to optimize the way we manage CSD

Define, track and ensure delivery against the Business Case to measure the value generated

Develop project plans and manage individual projects forward

Develop change plans and drive all aspects of change

About you

University degree: Economics, Engineering or similar

Knowledge of Cocoa and Chocolate Operations, Quality and Supply Chain Management

10+ years of experience in Program management in a multinational corporate and/or consultancy environment

Experience in Project management and Change management

Experience in Business Transformation

Track record in leading projects in the respective area (SHE/QA/CI&TS or Operations Innovation & Strategy or Operations or Digital)

Proven track record in leading change

Comfortable in engaging with senior stakeholders and able to build trust and credibility

Ability to influence and gain 'buy in'

Experience in Business Case realization as well as experience in Global design and local roll-out

Positive “can do” attitude

Self-starter and hands-on working style

Ability to operate in a multicultural environment and flat organizational structure

Strong analytical problem solving and conceptual thinking

Experience in management consulting is a plus

Excellent communication skills both written and oral

Fluent knowledge of English together with other languages spoken in the Barry Callebaut world

Travel requirements: 30% travel required – dependent on the phase of the project

Job Segment: Supply Chain Manager, Supply Chain, Program Manager, QA, Management Consulting, Operations, Management, Quality