Sub-Regional Lead Central Europe - Real Estate Management Services

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Sub-Regional Lead Central Europe - Real Estate Management Services
Location: Zürich, Zug or Schaffhausen
Industry Focus: Life Sciences & Pharmaceutical

Executive Summary

We are seeking an exceptional Sub-Regional Lead to spearhead the management of a high-complexity, multi-billion-euro Life Sciences account. This role demands a strategic leader capable of orchestrating integrated facilities management across specialized environments including GMP manufacturing facilities, R&D laboratories, cleanrooms, and corporate headquarters while ensuring zero business disruption during the transition period.

The successful candidate will manage a diverse portfolio spanning multiple countries, coordinate with C-level stakeholders, and lead a matrix organization of professionals across various disciplines including hard FM, soft FM, project delivery, compliance, and specialized Life Sciences services.

Strategic Responsibilities

Complex Account Leadership from Transition and ongoing into BAU

• For your geography, lead the operational transition of a Tier 1 Life Sciences client from incumbent provider
• Orchestrate mobilization across 35+ sites spanning in multiple countries across Europe
• Develop and execute comprehensive operational manuals to safeguard operational readiness
• Manage transition risks including regulatory compliance, business continuity, and stakeholder expectations
• Coordinate with global JLL teams and client leadership throughout transition timeline

Integrated Service Portfolio Management

• Oversee comprehensive FM service delivery including:
  • Hard FM: HVAC, electrical, plumbing, building automation systems (BAS)
  • Soft FM: Cleaning (including cleanroom protocols), security, catering, waste management
  • Specialized Services: Calibration, qualification (IQ/OQ/PQ), controlled environment maintenance 
  • Project Services: Minor works, space optimization, lab modifications
  • Compliance Services: Environmental monitoring, documentation management, audit support
  • Workplace Management with a focus on occupancy planning and Workplace Experience Enhancement

Regulatory & Compliance Excellence

• Ensure 100% compliance with pharmaceutical manufacturing standards (EU GMP, FDA CFR Part 211)
• Maintain controlled environment integrity across cleanrooms and manufacturing areas
• Coordinate validation activities and maintain change control documentation
• Interface with regulatory affairs teams and support inspection readiness
• Implement risk-based compliance monitoring and continuous improvement programsOperational Excellence Requirements: as a general leader for your sub-region, together with your team, you need to ensure solid performance in the following areas:

Advanced Financial Management

• Manage complex P&L responsibility exceeding €25M annually
• Proactively manage profitability of your region and look for opportunities to grow the business further
• Drive annual budgeting process and forecasting from a business perspective
• Implement cost optimization initiatives while maintaining service quality and compliance
• Where needed, manage capital expenditure planning and lifecycle asset management strategies, as well as 3rdparty contractors cost and value add

Sophisticated Vendor Ecosystem Management

• Curate and manage best-in-class vendor network for specialized Life Sciences services
• Develop vendor qualification protocols aligned with pharmaceutical supply chain standards
• Implement advanced performance management including KPIs, SLAs, and continuous improvement metrics
• Coordinate vendor risk assessments and business continuity planning
• Lead strategic vendor partnerships and innovation initiatives

Technology Integration & Innovation

• Leverage advanced IWMS platforms for space management and preventive maintenance
• Implement IoT solutions for environmental monitoring and energy optimization
• Drive digitalization initiatives including mobile workforce management and real-time reporting
• Integrate with client's manufacturing execution systems (MES) and laboratory information management systems (LIMS)
• Lead sustainability initiatives and ESG reporting requirements

Leadership & Stakeholder Management

Matrix Organization Leadership

• Lead cross-functional teams including engineering, compliance, operations, and commercial professionals
• Manage indirect reports across multiple service lines and geographical locations
• Drive cultural transformation and change management during transition period
• Implement talent development programs and succession planning
• Foster collaboration across JLL's global Life Sciences centre of excellence network

Executive Stakeholder Engagement

• For your sub-region, interface directly with client C-suite executives and facility leadership
• Participate in quarterly business reviews and strategic planning sessions
• Lead crisis management and business continuity planning
• Manage relationships with regulatory bodies and third-party auditors
• Coordinate with legal teams on contract variations and commercial negotiations

Required Experience & Qualifications

Essential Background

• Minimum 10+ years in corporate real estate or facilities management with P&L responsibility >€25M
• Minimum 5+ years managing integrated FM services across multiple countries/regions
• Proven experience leading complex account transitions or large-scale mobilizations in regulated industries
• Demonstrated success managing matrix organizations with 50+ professionals (internal and external)
• Advanced degree in FM, Engineering, Business Administration, or related field

Life Sciences Industry Requirements

• Minimum 3+ years direct experience in pharmaceutical, biotech, or medical device environments
• Deep understanding of GMP requirements and pharmaceutical manufacturing operations
• Experience with cleanroom operations, validation protocols, and change control processes
• Knowledge of regulatory frameworks (EMA, FDA, ICH guidelines)
• Familiarity with laboratory operations and R&D facility management

Advanced Competencies

• Strategic Leadership: Ability to develop long-term strategic plans and drive organizational transformation
• Complex Problem Solving: Proven ability to resolve multi-faceted challenges in high-stakes environments
• Commercial Acumen: Advanced understanding of contract structures, risk allocation, and value creation
• Digital Transformation: Experience implementing technology solutions and driving innovation
• Cultural Intelligence: Ability to operate effectively across diverse cultural and organizational contexts

Language & Mobility Requirements

• Business-fluent English (C1+ level)
• Additional European languages advantageous (German, French, Italian, Dutch)
• Willingness to travel 40-50% across European facilities
• Ability to relocate if required for account optimization

Success Metrics & KPIs

• Client satisfaction scores >95% throughout transition period
• Zero regulatory non-conformances or audit findings
• Financial performance within ±2% of budget targets
• Service level achievement >98% across all disciplines
• Successful completion of transition milestones within agreed timelines
• Team engagement and retention rates >90%

This role offers an exciting opportunity to work with a global client, lead a diverse team, and drive innovation in facilities management. The successful candidate will play a crucial role in enhancing client satisfaction, optimizing services, and contributing to the growth of JLL's facilities management business.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. 

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally. 

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

Jones Lang LaSalle (JLL) ist, zusammen mit seinen Tochter- und Beteiligungsgesellschaften, ein weltweit führendes Unternehmen für Immobilien- und Investment Management Dienstleistungen. Wir übernehmen die Verantwortung für den Schutz der, uns zur Verfügung gestellten, personenbezogenen Daten. Im Allgemeinen sind die personenbezogenen Daten, die wir von Ihnen erfassen, für die Zwecke der Verarbeitung im Zusammenhang mit dem Einstellungsprozess von JLL bestimmt. Wir sind bestrebt, Ihre personenbezogenen Daten mit einem angemessenen Sicherheitsniveau zu schützen und so lange aufzubewahren, wie wir sie aus legitimen geschäftlichen oder rechtlichen Gründen benötigen. Wir werden Ihre Daten anschließend sicher und geschützt löschen.

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