(Senior) Product Manager - Customer Support Solutions

À propos de cette offre

Start your very own journey – with HolidayCheck!

At HolidayCheck, everything revolves around making vacations better – together. We're not only enabling the best time of the year for our travelers, but also creating an inspiring work atmosphere for our HolidayCheckers in our modern office in Bottighofen (Switzerland). 

We live our company values every day: as #TeamHolidayCheck, we build trust, take ownership, and love what we do – all for the perfect holiday experience! 

As a (Senior) Technical Product Manager – Customer Support Solutions (all genders), you’ll be an integral part of our Product Team and will be responsible for the strategy, performance, and ongoing development of our digital support solutions.

Your Tasks

• Identify recurring customer problems and translate them into scalable software solutions
• Responsible for the product strategy, performance and continuous evolution of our customer support solutions, driving measurable improvements in quality, speed and automation
• Design, build, and continuously improve digital support solutions that enable customers to resolve issues quickly and independently
• Automate support processes andleverageAI to enhance speed, consistency, and resolution quality
• Collaborate closely with Engineering and Operations to ensure reliable, scalable, and sustainable implementations
• Own, monitor, and continuously improve key KPIs such as resolution time, automation rate, and self-service adoption

What you bring

• Proven senior-level product management experience in software-driven customer environments
• Strong understanding of product- and transaction-related customer processes, ideally within the travel industry or comparable sectors
• Demonstrated experience in building automations and high-quality self-service solutions
• Strong discovery and problem-framing skills, with the ability to translate customer needs into scalable software solutions
• Excellent stakeholder leadership across Engineering, Operations, and Business teams
• Data-driven mindset with ownership of relevant KPIs and the ability to translate insights into clear product priorities and measurable impact

Our “All Inclusive Package” for you

Workation & Flexibility 

• 20 days of workation within the EU – work where others go on vacation 
• 60/40 hybrid model: two office days for collaboration & team spirit, three days remote
• Flexible working hours – early bird or night owl? We’ve got you covered!

• Extensive internal & external training opportunities 
• Diverse corporate culture with over 30 nationalities 
• From newbie to champion: structured onboarding for a smooth start

• Anniversary perks in the form of extra vacation days or travel subsidies 
• Your choice of hardware – Mac, Windows, or Linux 
• Free parking or public transport subsidy

• Childcare subsidy for a family-friendly balance 
• Hansefit membership or gym subsidy 
• Healthy & delicious meals from our in-house chef Evelyn