Client Data Process Analyst

Your team

Operations provide secure and efficient processing of Pictet’s banking transactions and investment funds. Our teams ensure all activities follow regulations and manage risks.  By developing and maintaining a modern, robust infrastructure, we guarantee reliable, high-quality services for Pictet wealth management, asset management and real estate clients.
Clients & Assets Services department, part of the Operations division, is responsible for managing client data, financial instruments data and valuation, corporate actions, and proxy voting. Within this department, the newly established Data & Change Office serves as a transversal unit dedicated to Data Governance, Data Quality, and Change Management.
We are looking for a Process Analyst in this Data & Change Office, focusing on documenting and optimizing end-to-end processes (client account opening and lifecycle, document digitalization), aligning with Tech Product Managers, and promoting process awareness across the value chain. You will work closely with internal clients and IT teams to ensure frictionless flows, robust incident handling, and sustainable improvements that support the strategic vision for the products domain.
This position is a unique opportunity to drive transversal, end-to-end process improvements across client data operations. Acting as a subject matter expert for process optimization, you will engage with cross-functional stakeholders to clarify process boundaries, enhance efficiency, and support effective resolution of complex incidents. Our primary objective is to facilitate operational efficiency and the digitalization of processes while ensuring compliance with evolving regulations.

Your role

•    Document, monitor, and optimize end-to-end processes to enhance efficiency, effectiveness, and user experience across transversal operations. 
•    Design and evaluate strategic, user-centric process improvements, ensuring they are seamless, non-redundant, and enhance productivity and quality. 
•    Conduct business analyses to identify pain points, risks, and efficiency gains; quantify benefits and coordinate implementation of process enhancements. 
•    Act as a process expert, supporting incident resolution, user research, and training while ensuring robust, compliant, and well-documented processes.
•    Maintain up-to-date documentation of business rules and processes (domain-specific and transversal), ensuring clarity and accessibility.
•    Share knowledge, develop training materials, and accompany change management on process changes across the Units; contribute to consistent understanding of key transversal processes across the bank.
•    Act as the key representative for the department during projects committees and with other business lines’ stakeholders. 

Your profile

•    Bachelor’s degree in finance, information systems, or an equivalent qualification.
•    3–5 years of experience in the banking sector with a focus on process analysis, optimization, and cross-functional stakeholder engagement.
•    Good knowledge of technologies relevant to data management.
•    Proven experience in training and communication, preferably in the banking sector.
•    Strong analytical skills, including data-driven process assessment and KPI definition/monitoring.
•    Knowledge of Agile and Lean cultures is a plus.
•    Fluent French and English (spoken and written).  
•    Proficiency in MS Office tools ; knowledge of JIRA, SharePoint, and Tableau applications is a plus.
•    Residence in Switzerland required.

Highly motivated and comfortable in a changing environment, you appreciate complexity, transformation challenges, and you adapt and learn quickly. You demonstrate leadership, take ownership of your deliverables, and work independently while proactively sharing information within the teams. As an excellent communicator, you tailor your message to your audience and can manage conflict situations. Your ability to understand end-to-end business processes, identify opportunities for improvement, be results-oriented, and make sound decisions will be major advantages in carrying out your mission. Your pragmatic approach and knowledge of the banking sector make you a facilitator and accelerator of change implementation.
You will join a dynamic team where you can build on your knowledge and where your technical skills and experience will be highly appreciated. Join our team and contribute to the success and efficiency of our operations.

Note

We will not accept any CVs via agencies

Diversity & Inclusion

Pictet is an equal opportunity employer and is committed to creating a diverse environment. We respect all individuals and seek their inclusion in the workplace.