Complaint Coordinator (100%)

 — Plan-les-Ouates
12.07.Employé100%

Founded in 1927 and headquartered in Warsaw, Indiana, USA, Zimmer Biomet is a global leader in musculoskeletal healthcare. We design, manufacture and market orthopedic reconstructive products; sports medicine, biologics, extremities and trauma products; spine, bone healing, craniomaxillofacial and thoracic products; dental implants; and related surgical products.

We collaborate with healthcare professionals around the globe to advance the pace of innovation. Our products and solutions help treat patients suffering from disorders of, or injuries to, bones, joints or supporting soft tissues. Together with healthcare professionals, we help millions of people live better lives.

For our Geneva’s manufacturing site (surgical products), we are looking for a

 

Complaint Coordinator (100%)

Founded in 1927 and headquartered in Warsaw, Indiana, USA, Zimmer Biomet is a global leader in musculoskeletal healthcare. We design, manufacture and market orthopedic reconstructive products; sports medicine, biologics, extremities and trauma products; spine, bone healing, craniomaxillofacial and thoracic products; dental implants; and related surgical products.

We collaborate with healthcare professionals around the globe to advance the pace of innovation. Our products and solutions help treat patients suffering from disorders of, or injuries to, bones, joints or supporting soft tissues. Together with healthcare professionals, we help millions of people live better lives.

For our Geneva’s manufacturing site (surgical products), we are looking for a

 

Job Summary

Responsible for the coordination of product complaints of all scopes for the Geneva products. Fosters positive relationships with supporting functional areas to resolve product and process issues and drive continuous improvement. Must be committed to corporate goals of customer satisfaction and continuous improvement.

 

Principal Duties and Responsibilities

  • Enter complaints into dedicated database.
  • Determine whether emergency actions are required.
  • Perform follow up as required to obtain necessary information for complaint evaluation and investigation.
  • Works with the subsidiaries, sales force and health care professionals to verify, clarify and complete complaint information
  • Perform Product Retrieval of the product in one repair center
  • Perform statistical analysis of complaint rates for specific products in order to determine whether corrective actions are needed
  • Evaluate reportability of complaints for national and international authorities.
  • Determine needed investigations and coordinate complaint tasks as required.
  • Ensuring compliance with appropriate time limits (customer satisfaction, authority given time limits, etc.)
  • Ensuring that complaint documentation is complete, comprehensible and conforms to the regulation requirements.
  • Handling of decontaminated products for investigation.
  • Continuously helps to improve existing processes, forms, tools and databases.
  • Coordinate & perform complaint history analysis.

Expected Areas of Competence (i.e. KSAs)

  • Good Knowledge with Good Manufacturing Practices and QSR/ISO 13485 regulations.

  • Detail oriented

  • Excellent time management skills and organization skills

  • Knowledge with computer usage and application such as (Microsoft Access, Powerpoint, Excel)

  • Innovative with the ability to make sound suggestions for improvement.

  • Possess effective presentation and writing skills.

  • Good communication

  • Fluent in English and French.

     

Education/ Experience Requirements

Requires a License or Bachelor's degree in technical field or physical sciences and/or previous experience in Quality or Engineering department

 

 

 

Chemin du Pré-Fleuri 3 1228 Plan-les-Ouates