NA LA Parts Logistics Cost & Operations Manager

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Description and Requirements

The North and Latin America Service Parts Logistics Cost & Operations Manager role is responsible for analyzing, optimizing, and guiding deployments of the NA & LA ISG Service Parts logistics network. The ISG services network requires same day delivery around the world, with SLAs as low as 2 hours from order to delivery. This role will be responsible for understanding and managing our NA & LA logistics network to drive optimal performance and operational efficiency while closely managing costs.

We are currenting moving our service parts network from being managed by a 3PL to in-house management. This change allows us to manage our business and customer experience much more closely and bring opportunities to re-invent and optimize our processes and policies.

Responsibilities will include but not be limited to the following:

• Engaging with logistics service providers to drive optimization and increase efficiency

• Managing Logistics and warehousing vendor performance

• Collaborating across broad teams to fully understand business requirements and influence and lead logistics solution design

• Fully understanding logistics and warehousing costs structures in region

• Creating and analyzing monthly logistics cost reports

• Working with world-wide team members to align on spend targets and performance against them

• Collaborating with counterparts in Europe and Asia to assess and align on best practices

• Guiding optimization of warehouse and logistics management processes with junior team members

Position Requirements:

• Bachelor degree or above

• Outstanding analytical and data capabilities

• 5+ years working experience in logistics

• Excellent communication and collaboration skills

• Ability to work cross functionally in an international environment

• Detail orientated