Veröffentlicht: 27 April 2024
1201 Genève
100%
Festanstellung
AXEPTA SA
Job Description:
-Remain calm and polite when faced with customers annoyed by IT problems
-Analyse situations reported by customers to determine if the impact is minor medium, high or critical, in order to define priority of case handling
-Fully document Titan tickets to ensure that they contain pertinent and up to date information
-Resolve customer problems when time and technical constraints permit.
-Document solutions in Knowledge Base
-Ensure proper follow-up and and communication with customers in a timely manner
-Ensure customer expectations are managed, and ensure integrity of what is sais and written by the Global Service Desk