IT Service Manager

YOU ARE NOT JUST CONTRIBUTING TO BETTER RESULTS. 

YOU'RE CONNECTING BUSINESSES ACROSS THE WORLD. 

Would you like to be part of the most international company in the world? A company operating in more countries than any other, who have pioneered cross border express shipping since 1969. Would you like to be part of a business that connects people across the world? And the more we connect, the better life on Earth becomes. Do you want to make a difference? Then join our insanely Customer-centric team and no matter where you work, you'll become a Certified International Specialist.  

For our DHL Express IT department in Pratteln we are looking for an 

IT Service Manager, 100% (upon agreement)

YOUR TASKS:

• As part of the IT Infrastructure & Service Management team you provide ongoing support and deliver projects, for example Server Migrations, Operating System Deployment, WaaS and Digital Workspace Program 
• Enforce processes in line with overall IT and Business strategy, guidelines and policies 
• Hands-on management of technical support issues with European IT Management, Business Partners and central DHL IT Services Center 
• Coordinate project work with central DHL IT Services Center and potential 3rd Party vendors 
• Maintain a strong collaboration with European IT Management and Business Stakeholders
• Manage access rights of file shares as aligned with Business Stakeholders 
• Conduct daily administration of IT Service Management deliverables
• Ensure regular and sustainable actions are put in place to meet Key Performance Indicators 
• Produce documentation that can be easily referenced
• Track and manage software license usage and requirements
• Occasionally support major technical changes and go-lives outside of normal business hours 

YOUR PROFILE:

• Bachelor's Degree in computer science or equivalent track record 
• Minimum 5 years of professional experience within IT Infrastructure, Service Management or System Administration 
• A strong technical background on (Azure) Active Directory, experience in Group Policy administration and Cloud Services 
• Passion for new technologies 
• Microsoft Certifications desired 
• Ability and desire to provide excellent customer service and to get better each day 
• Strong communication, interpersonal and analytical skills 
• Strong teamwork and collaboration skills 
• Fluent in English and German, French and Italian language skills would be an advantage

OUR OFFER:

• A highly motivated and engaged IT team, which gives its best everyday 
• A manager with an open and collegial management style who builds upon your strengths
• A work environment, where you can develop yourself and great performance is recognized 
• People, who are enjoying their work and appreciating each other 

Are you interested? Please apply online. 

CONNECTING PEOPLE. IMPROVING LIVES.