IT Service Manager

DHL Express

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IT Service Manager

YOU ARE NOT JUST CONTRIBUTING TO BETTER RESULTS. 

YOU'RE CONNECTING BUSINESSES ACROSS THE WORLD. 

Would you like to be part of the most international company in the world? A company operating in more countries than any other, who have pioneered cross border express shipping since 1969. Would you like to be part of a business that connects people across the world? And the more we connect, the better life on Earth becomes. Do you want to make a difference? Then join our insanely Customer-centric team and no matter where you work, you'll become a Certified International Specialist.  

For our DHL Express IT department in Pratteln we are looking for an 

IT Service Manager, 100% (upon agreement)

YOUR TASKS:
  • As part of the IT Infrastructure & Service Management team you provide ongoing support and deliver projects, for example Server Migrations, Operating System Deployment, WaaS and Digital Workspace Program 
  • Enforce processes in line with overall IT and Business strategy, guidelines and policies 
  • Hands-on management of technical support issues with European IT Management, Business Partners and central DHL IT Services Center 
  • Coordinate project work with central DHL IT Services Center and potential 3rd Party vendors 
  • Maintain a strong collaboration with European IT Management and Business Stakeholders
  • Manage access rights of file shares as aligned with Business Stakeholders 
  • Conduct daily administration of IT Service Management deliverables
  • Ensure regular and sustainable actions are put in place to meet Key Performance Indicators 
  • Produce documentation that can be easily referenced
  • Track and manage software license usage and requirements
  • Occasionally support major technical changes and go-lives outside of normal business hours 

YOUR PROFILE:
  • Bachelor's Degree in computer science or equivalent track record 
  • Minimum 5 years of professional experience within IT Infrastructure, Service Management or System Administration 
  • A strong technical background on (Azure) Active Directory, experience in Group Policy administration and Cloud Services 
  • Passion for new technologies 
  • Microsoft Certifications desired 
  • Ability and desire to provide excellent customer service and to get better each day 
  • Strong communication, interpersonal and analytical skills 
  • Strong teamwork and collaboration skills 
  • Fluent in English and German, French and Italian language skills would be an advantage

OUR OFFER:
  • A highly motivated and engaged IT team, which gives its best everyday 
  • A manager with an open and collegial management style who builds upon your strengths
  • A work environment, where you can develop yourself and great performance is recognized 
  • People, who are enjoying their work and appreciating each other 

Are you interested? Please apply online. 

CONNECTING PEOPLE. IMPROVING LIVES. 

Kontakt

  • DHL Express

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