Customer Quality Director

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Customer Quality Director

Job Description

The Customer Quality Director is an important customer-facing, hands-on role within the Global Customer Quality Engineering (CQE) team responsible for semiconductor quality customer requirements and developing customer relationships & partnership alliances.

Reporting to the Global Customer Quality Senior Director in the Europe CQE organization, you will be the main focal point and the voice of the customer for semiconductor quality and reliability with Medical/Commercial/Industrial/Automotive customers. You will be the key customer-facing contact to manage customers' quality requirements and develop customer relationships. You will act as the customer quality champion and voice of the customer within onsemi, ensuring customer requirements are understood and met.

The position will require a strong semiconductor and automotive quality background, as it requires daily collaboration with Sales, Product and test Engineering, Product Quality, central engineering, Manufacturing, and BU Operations.

Responsibilities

• Be the key customer interface to manage customers' quality requirements and develop customer relationships.
• Lead customer quality improvement programs for customer KPI improvement (customer KPIs, customer quality card, Customer scorecards via QBRs).
• Lead cross-functional problem-solving activities and 8D and improve 5D cycle time by driving cross-functional global 8D teams to ensure expedient resolution of customer quality issues from initiation to closure.
• Improve Customer trust by listening to and reviewing customer concerns, reconciling customer Issues and hot items, and setting up clear strategies to improve customer satisfaction.
• Solid Medical Device Quality/Semiconductor Quality/Engineering background.
• Review of Customer Medical Quality Management and improving overall CQE KPIs.
• Be an SME and drive closure of all quality-related issues, RMAs, and customer requests, ensuring key stakeholders are informed on major customer quality topics.
• Handle Medical/semiconductor/automotive Customer field returns/8D/FA cases, and audit support.
• Establish and maintain a healthy customer relationship to increase customer satisfaction and conduct periodic feedback from customers.
• Ability to describe faults, manage analysis processes, and set up corrective actions with cross-functional teams.
• Provide timely containment of customer escalations based on risk assessment and preliminary FA analysis.
• Follow up and collaborate with customers to resolve issues, and timely report issues and handle emergency cases independently.
• Summarize customer quality issues and take ownership of resolution in the assigned areas by promoting customer dashboard, customer pulse and customer score card techniques.
• Act as a host for customer quality audits and conduct/support successful audits and closure of post audit improvement/action items.
• Able to handle customer PCN (Product Change Notices) on time without impacting on customer quality, form fit, and functioning of the device.
• Willing to travel both domestically and internationally.

Qualifications

• Bachelor’s/Master's/PHD in Engineering, Semiconductor/Quality, Electrical, Electronics, Mechanical Engineering, or relevant field with customer-facing skills and experiences.
• 10+ years in a comparable role for medical quality, semiconductor quality, Customer quality, automotive quality, product quality, quality management systems, PCN management, reliability engineering, failure analysis, product & test engineering, or production quality control in the semiconductor industry. semiconductor FAB/Pkg exp. is a plus.
• Background in customer-facing roles, especially in the Automotive Industry, and strategic leadership.
• Hands-on skills in Quality tools and methodologies, i.e., Is/Is-Not, Fault Tree Analysis, Fishbone, 5-why, 8D, statistics, and structured problem-solving techniques.
• Strong technical problem-solving and hands-on skills in quality tools and methodologies, especially semiconductor and/or automotive, e.g,. APQP, ZVEI, AEC, VDA, PPAP, etc.
• In-depth knowledge of semiconductor device & package failure mechanisms/symptoms.
• Excellent ability to manage both internal and external dynamic environments and circumstances through influence and negotiation skills to respond to challenging information and situations.
• Excellent communication, technical writing, and presentation skills.
• Knowledge of fluent English is a must; knowledge of German is an added plus.
• The candidate should have a solid quality/engineering background and good teamwork and communication skills across global time zones.

About Us

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