Junior IT Support

Über den Job

Are you interested in IT and want to jump straight into the professional world? Then I have just the right thing for you! For our Partner a global leader in surface coatings - we are looking for reinforcement for their IT support team.

You don't need to be an expert yet! If you have a decent understanding of Microsoft tools and ERP systems, you bring the perfect foundation. If you are curious and ready to learn, you will be taught the rest!

Junior IT Support

About the role

As Junior IT Supporter , you will be the first point of contact for daily IT requests, helping our team keep the system running smoothly while learning everything you need on the job.

Work tasks

• Handling tickets: Receive, sort, and answer simple IT support requests in our Partner's system (Service Desk Plus).
• Fixing errors: Check error reports from the tickets and solve the issues directly in the system.
• Managing permissions: Set up user accounts and manage access rights in our Partner's ERP system (Microsoft Business Central).
• Data maintenance: Check, update, and keep master data clean and accurate.
• Assisting in the IT project: Support the team with minor tasks during our ongoing, large-scale system migration.

Must-Haves

• Language & Location: Decent English skills and currently residing in Switzerland.
• Mindset: A strong interest in IT, natural curiosity, and a growth mindset.
• Tech Basics: Comfortable using Microsoft tools and confident navigating an ERP system.
• An open and social personality

Good-to-Haves

• First Tools: Basic knowledge of Microsoft Business Central or Service Desk Plus.
• Background: An academic background in Business Informatics (Wirtschaftsinformatik) or a related technical field.
• IT Core: A good general understanding of ERP systems and basic IT support principles.

Benefits

• Great learning opportunities
• Real career growth
• Flat hierarchies
• An energetic & lively team
• Flexible working hours
• Hybrid work (Home office & office options)

Our recruitment process

• Online Logic and Personality Test
• First phone call
• Online interview with our Recruitment Team
• Online interview with the Hiring Managers
• On-site meet & greet
• Welcome to Academic Work!