Junior IT Support

About the job

Are you interested in IT and want to jump straight into the professional world? Then I have just the right thing for you! At IHI Ionbond AG - a global leader in surface coatings - we are looking for reinforcement for our IT support team.

No experience or degree? No problem! You don't need to be a pro. As long as you are curious and eager to learn, you will be taught everything you need for the daily job.

Junior IT Support

About the role

As Junior IT Supporter , you will be the first point of contact for daily IT requests, helping our team keep the system running smoothly while learning everything you need on the job.

Work tasks

• Handling tickets: Receive, sort, and answer simple IT support requests in our system (Service Desk Plus).
• Fixing errors: Check error reports from the tickets and solve the issues directly in the system.
• Managing permissions: Set up user accounts and manage access rights in our ERP system (Microsoft Business Central).
• Data maintenance: Check, update, and keep master data clean and accurate.
• Assisting in the IT project: Support the team with minor tasks during our ongoing, large-scale system migration.

Must-Haves

• Language & Location: Decent English skills and currently residing in Switzerland.
• Mindset: A strong interest in IT, natural curiosity, and a growth mindset.
• Tech Basics: Basic knowledge of Microsoft Office
• An open and social personality

Good-to-Haves

• First Tools: Basic knowledge of Microsoft Business Central or Service Desk Plus.
• Background: An academic background in Business Informatics (Wirtschaftsinformatik) or a related technical field.
• IT Core: A good general understanding of ERP systems and basic IT support principles.

Benefits

• Great learning opportunities
• Real career growth
• Flat hierarchies
• An energetic & lively team

Our recruitment process

• Online Logic and Personality Test
• First phone call
• Online interview with our Recruitment Team
• Online interview with the Hiring Managers
• On-site meet & greet
• Welcome to Academic Work!