Global Lead Customer Quality (m/f/d) (80-100%)

Über den Job

As Global Lead Customer Quality (m/f/d), you will drive a best?in?class, customer?centric quality strategy across engineering, operations, supply chain, and sales for our High Speed Division. You own the customer quality performance for Accelleron’s most demanding global OEM customers and ensure consistent execution and alignment across all relevant functions and manufacturing sites, including Switzerland and China. Reporting to the Global Head of Sales, you provide functional leadership to the local customer quality managers in Switzerland, the United States, and China.

In this role, you play a critical part in safeguarding customer satisfaction, ensuring contractual compliance, and protecting Accelleron’s reputation with key OEM customers worldwide.

You establish and drive a systematic approach to global process performance monitoring and transparent continuous improvement process. In close collaboration with commercial operations, manufacturing sites, and value chain functions, you identify, implement, and track sustainable quality improvements across the organization.

This newly established function is designed to ensure robust processes and consistent quality performance, supporting the High Speed Division’s exceptional growth momentum.

Your Responsibilities:

Global Quality Leadership:

• Global point of contact to capture customer quality expectations and drive its implementation in internal processes and requirements
• Own overall customer quality performance and drive continuous improvement globally
• Establish transparent KPI monitoring and reporting towards customers and senior management

Standards, Methods & Governance

• Ensure consistent application of automotive quality tools (APQP, PPAP, FMEA, Control Plans) tailored to specific needs
• Feedback to and support of global standards as defined by dedicated quality function in operations across Switzerland, US, China, and future sites

Customer Issue Management

• Enforce structured problem-solving (e.g., 8D) for customer complaints and non-conformities
• Ensure timely, high quality and sustainable corrective and preventive actions across functions
• Maintain oversight of NCRs, Customer Complaints, and systemic quality improvements on a global level

Change & Risk Management

• Govern Change Requests (CRs) and Process Change Notifications (PCNs) globally
• Ensure controlled implementation of changes with full customer alignment

Customer Interface & Audits

• Act as primary contact for all customer quality-related matters
• Lead customer audits and ensure successful outcomes through global coordination
• Manage escalations and represent the company in critical customer situations ensuring a sound global approach

Organization & Leadership

• Lead Customer Quality in Switzerland and provide functional leadership to global teams
• Build and develop a strong, globally aligned customer quality organization
• Ensure clear deputy structures
• Drive change management across functions to ensure customer expectations are met

Your Background:

• Multi year quality/continuous improvement experience in manufacturing industries in a customer facing role
• Strategic thinker with hands-on operational expertise and strong problem-solving skills
• Familiar with automotive quality methods and tools such as IATF 16949, APQP, PPAP, FMEA, structured, 8D-based problem solving and VDA 6.3 audit standard
• Experience in leading distributed global teams (especially US and China cultural awareness) and project management
• Senior personality with strong communication and motivation skills across functional teams with strong awareness for stakeholder management
• Technical University Degree
• Fluent in German and English

Your Benefits:

• Canteen
• Childcare
• Modern office, smart working
• Flexible working model
• Attractive holiday plan
• Employee assistance program

We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron.com .

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Job Family Group:

Operations