Omnichannel Project Manager 80-100%

At Sunrise, we think bigger, go further and create new ideas. For us working culture means achieving great things together. It's where respect and innovative ideas combine with real teamwork - every voice counts, every perspective makes us stronger. Our passion spurs us on to try new things and grow continuously. Sound like you? Then join our success story.

The Project Manager Omnichannel plays a key role in driving strategic and operational initiatives that connect and optimize the company's sales channels - online, telesales, and retail. Acting as the central link between business units, the role ensures that omnichannel projects receive the necessary attention, structure, and follow-through amid busy day-to-day operations.  This person ensures that cross-channel initiatives progress effectively, stakeholders are aligned, and roadblocks are resolved - with the ultimate goal of delivering a seamless and consistent customer experience across all touchpoints.

YOUR CHALLENGE:

• Drive cross-channel projects from conception to implementation, ensuring alignment between Online, Telesales, and Retail teams and make sure sales targets are met
• Mix of driving / owning specific initiatives incl. sales targets (e.g. Refer & Reward program, Chat) and coordinating further initiatives (e.g. omnichannel ads, website improvements) by working closely with other team members
• Collaborate across teams (e.g. channel leads, product owners, analytics, customer care) to ensure initiatives are data-driven and support the overall commercial strategy
• Challenge siloed channel thinking by fostering collaboration, data sharing, and joint KPI targets across departments
• Ensure project visibility through structured tracking, reporting, and escalation of risks or roadblocks
• Prepare steering meetings, ensuring stakeholders are informed
• Support performance improvement by identifying opportunities to enhance customer journeys, conversion, and retention across channels

YOUR SKILLS:

• University degree in Business, Marketing, or a related field and 4-5 years of relevant professional experience, ideally in telecommunications or omnichannel project management
• Strong organizational and project management skills, with the ability to handle multiple stakeholders and priorities, proven experience in stakeholder management and cross-functional collaboration
• Understanding of performance marketing and digital KPIs and good grasp of different sales channels (online, telesales, retail) and how they interconnect
• Analytical mindset and ability to translate data into actionable insights
• Self-driven and proactive, able to take ownership and drive initiatives independently
• Strong interpersonal skills with the ability to challenge constructively and influence without authority
• Excellent communication skills in English, German is a plus
   

At Sunrise, you'll be working in a dynamic and multinational environment where every voice is heard, perspectives are shared and values are lived. Diversity isn't just a program for us, it's part of our DNA. By celebrating our differences, we achieve great things together.

Sunrise has partnered with «Advance - Gender Equality in Business». We've also been awarded the Swiss LGBTI label and «Fair-ON-Pay Advanced» certification as recognition for offering all our employees equal pay for work of equal value.

Ready to rise to the challenge? Then join the team and actively shape our future!

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