Global Manager for Customer Service Strategy & Processes

MANPOWER AG specializes in temporary and permanent positions and offers comprehensive personnel services. With locations throughout Switzerland, we support our clients in successfully completing their assignments and projects. For our client in the Zurich region, we are looking for a motivated, committed, and analytical personality as

Global Manager for Customer Service Strategy & Processes

Your Responsibilities

• Identify opportunities to increase efficiency, quality, and customer satisfaction

• Define structured system and process requirements in line with the service strategy

• Support evaluation processes for new systems and ensure successful implementation

• Take project responsibility for key Customer Service Management tools (e.g., Zendesk)

• Drive process improvements based on KPIs and ROI analyses

• Support countries in the optimal use of global tools

• Ensure compliance with global service standards

Your Profile

• At least 5 years of experience in a multi-channel customer service environment

• 2 years of experience with quality management systems (COPC, Six Sigma)

• Knowledge of tools such as SAP, Jira, ServiceNow is an advantage

• Technical understanding and experience in agile projects

• Strong analytical skills and affinity for new technologies

• Excellent communication skills and fluent English

Your Benefits

• International, multicultural work environment

• Modern offices with good public transport connections and parking facilities

• Flexible working hours and home office option

• Attractive benefits and pension plan

We look forward to receiving your application (CV preferably in English) and are happy to answer any further questions.
Contact details:
Write an email
+41 58 307 23 21