Smart Concept AG

At SmartConcept, we create customer experiences that truly inspire. As a leading company in Mystery Shopping, Customer Experience, and Market Research, we support national and international clients in optimizing their service quality, sales processes, and brand presence. We combine precise analyses, innovative tools, and hands-on consulting to deliver measurable results – always with a focus on the people behind the brand. We believe that outstanding customer experiences are not a matter of chance, but something to be actively designed and lived. Our mission is to empower companies to improve their customer relationships measurably and meaningfully, creating genuine delight along the way. Why SmartConcept? Impact & Variety: Work on projects with leading clients across diverse industries – from retail and banking to gastronomy. Innovative Work: Utilize state-of-the-art tools and methods to deliver data-driven insights and optimize processes sustainably. Team & Culture: Collaboration, open communication, and respect are at the heart of what we do. We encourage initiative and personal growth. Personal Development: Take on exciting projects and responsibilities while growing with us. Do you want to shape the future of customer experiences with us? Join our team and help create service and sales experiences that inspire!